Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The technician was friendly and did a good job, but the pricing was out of whack. When I initially scheduled the service, I asked the receptionist what a ball park charge would be for new thermostat and ball valve replacement. I was told on the phone that there was no charge to come out and diagnose so when I saw a huge diagnostic fee on my bill, I was a little taken aback. Then it wasn’t applied to the actual service charge which is just weird. Also, I didn’t like being coerced into purchasing the “Home Care” plan as I was told it would cost $59 and if I didn’t purchase the plan, my service fee would increase by $140. All told, the service was good, the charge was exhorbitant- originally over 1K for zone ball valve repair and thermostat replacement. I did speak with customer service, who was very nice, and she credited the diagnostic fee back to me, but I still feel like $824 for 2 hours of this type of work was a steep. Average costs appear to be in the $400-500 range which is what I was expecting.
Overall Experience
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Convenience
Eric demonstrated an excellent understanding of our complicated radiant heating system and was able to determine the needed repairs. We were so happy when he informed us that the actual cost when he got into the work was far less than the bid price. We believe that is the mark of an honest technician and company. Now we have a comfortably warm home as the warm floors supply pleasant heat to all the rooms. We would not hesitate to recommend this company to anyone who has a radiant heating system that is in need of repair. They are competent, reliable and honest.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Scheduling appointment is easy and people are always friendly and accountable. They call back when they say they will and show up on time and above all, they do great work. Thank you, Eric and all the staff that makes it happen. You are all awesome and I would highly recommend to anyone.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Installed a heat pump water heater and repaired a water service.
Air handler heating system diagnostic service.
Diagnostic service for a Polaris water heater.
Disconnected and eliminated the a hot water storage tank.
Provided an estimate to inspect a sewer line.
Replaced leaking water heater flexible water supply lines.
