Chad was very helpful and explained everything I needed to know and understand about my unit and other benefits of the company.
Justyn was an awesome service rep. He was professional and very personable. He took the time to completely explain everything that was needed to repair our air conditioner unit. Russell’s air conditioning is a top notch company and it is an absolute pleasure dealing with this company.
They came out to check my swamp cooler to make sure it was good to go for the summer. Not only did they check it, they thoroughly cleaned it.. and cleaned off my roof. Great service, professional and courteous.
Thank you Russells for always giving us such great service making sure we are warm or cool! Great customer service!
Good team from service call to installation to follow-up.
The technician. Matt, was wonderful! He was polite and did his job professionally. I was very happy.
Bruce was so nice, professional, and honest. He actually took a picture of my heater problem and showed it to me so I could better understand the repair. I appreciated him taking the time to listen to my heater problem and for him explaining what was wrong to me. Russels is lucky to have him as an employee!
We called Russell's on Thursday morning, Jasyn came and did a very thorough inspection of our heater problem and told us we needed a new heater. He gave us a very good price and then this morning we had Ricky and Rodney come and install our heater and they were both very professional and were kind in their interface with us, worked diligently, did a great job and we have our heat. Praise God and your company is the greatest. Thanks to all of you who were so considerate of our situation without heat and did your job to get us heat. We are now very comfortable.
Response from Russell’s Heating & Air Conditioning:
Thank you for your feedback! We are glad you are happy with your new unit. We look forward to continually providing you with exceptional service.
Kevin & your install team did great job installing new a/c roof unit. Kevin is very helpful & has the knowledge to help guide my family to resolve our dead a/c problem.
R place furnace and added April air filter system
Replace duct added balancing damper and new supply and return grills
Checked all system operations, everything is working well at this time.