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Your answering service consistently provides false, misleading, and contradictory information about the availability of members of your staff to take a phone call. No matter who you ask to speak to, everyone is always: "in a meeting", "on a conference call", "not answering their phone" "just left for the day", "can not be disturbed", etc., etc., etc. and will call you back within 24 to 48 hours. Carlos and his assistant did a great job of fixing my problem.
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Overall Experience
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A small job became a big job, and Carlos stayed to finish the work until 8:30pm! He’s a great representative of your company! Thank you!
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Great work. The irrigation wire was cut during pruning and they worked to find the problem til dark
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After having landscaping done, they broke multiple sprinkler heads and cut all my soaker hoses. Oscar quickly and happily fixed everything the landscapers broke, and adjusted everything to water the new planting’s. This is the second time Oscar has come out and both times he did a great job and was so easy to work with.
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We've had 3 irrigation companies service our sprinklers and hands down, Oscar was the easiest and fastest to work with. He addressed our problems, fixed them quickly, was a wiz with our confusing irrigation controls and I was able to get on with my day. Thanks again, Oscar! The only issue I ran into was a miscommunication I had with Brent about getting a plumber to check our backflow and I wasn't 100% sure that I still had a Greenway appointment, so Oscar had to wait at our front door for a few minutes. I should have followed up to see if a plumber had come and what our next step would be.
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Overall Experience
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Our tech Luis was thorough, professional and courteous explaining everything that was done during my service call today. Luis is very dependable and always does a great job.
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I needed my irrigation system started up for the season along with repairs to some sprinkler heads and soaker hoses. Oscar arrived when he was scheduled to and did an amazing job getting everything up and running. Even though there was a lot of work, he did it with a smile and was very professional. Thank you Oscar!
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Zone #1 1spray nozzle replaced Zone #2 1spray nozzle replaced Zone #3 leak under the fence post fixed with (4’ of PVC pipe and 4 fittings), 1 gear head relocated to the grass area Zone #4 1 gear head relocated to the grass area Zone #5 2 gear heads relocated, 1 gear head replaced Zones # 7 , 8 reconnected and tested Everything runs good
Moved heads on irrigation system and fix system, winterized irrigation system
Greenway Irrigation Winter shutdown Backflow removed
Greenway Irrigation Winter shutdown Backflow removed
Greenway Irrigation Winter shutdown Backflow removed
Greenway Irrigation Winter shutdown Backflow removed
Greenway Irrigation Winter shutdown Backflow removed
Greenway Irrigation 350’ of drip pipe and 100 emitters added to the new plants 3 spray nozzles replaced
Greenway Irrigation Gear head gushing water Fixed with (control valve replaced) Leak on the planting bed Fixed with (1 spray head replaced and adjusted) System tested and working good
Greenway Irrigation, 1 spray head under the tree cap off
Fixed rain sensor and flagged all heads for aerating season
Fixed rain sensor and flagged all heads for aerating season
Came out to repair a leak on the sprinkler system for a client.
Greenway Irrigation, Several pvc pipes broken Fixed with (2’ of 1” PVC , 8 fittings and 2 slide couplings) Control valve Wire cut off Fixed with 100’ of 10 stream wire installed and connected