Every encounter I have had with the techs have always been pleasant. They are polite and seem to be knowledgeable. However, being a customer for 15+ years, my grass doesn't look great. I am always told its too dry, too hot, too wet, bugs etc. Yet my neighbors only a few feet away don't seem to have these issues. The answer is always buy another treatment, that will fix it. I have spent so much on my lawn over the last decade plus, my yard should be the best looking on the block not brown, weedy and filled with dead spots.