I could not be more pleased with the level of service provided by Josh Torres. He's an excellent communicator and does a very thorough work on my property. My 4 stars for cost and convenience has more to do with scheduling. I have a larger property that requires a lot of coverage. However, there have too so many times that an application made in the AM is washed away by a heavy rain that was predicted for the PM so it feels like my money is being washed down the drain.