Thie was the first visit of the technician to my property. Green Lawn needs to contact me if a technician who has never been to my property is sent, so that I can show him how to access certain areas, I.e. hidden path. Dielle earnestly wanted to do a good job, but could not find access to back yard. Luckily I came out at that time to do an errand and showed him where the path is.