Broke china and refused to pay because they did not pack it. They never told me that the insurance would not pay if I packed. Michael, Thomas, and Walt and Shelly Edwards were sugar and spice until they got my claim for ruining my mattress that David Green loaded uncoveted on van and ruined it. Walt assurred me when I signed up that ALL furniture would be wrapped! It was not and now they have deducted $500.00 for their mistake and Shelly Edwards sent me a claim form clearly marked NO Deductible. I have emailed and emailed and NO response except from Walt who said he had nothing further to say!!!i am 79 years old and I have never been treated so bad by anyone as this company has. If this were any of you how would you feel???