Well, the first issue was they never came the entire day they were supposed to and when I called that night, they apologized and gave some dumb excuse. I had to wait an extra day, which I didnt make a big deal about. Then after already paying a full month of storage when it was only in there two weeks of that month, they charged me $198 to pick up from Fort Worth to Bowie. It was 57 miles. With tax and everything it shouldn't have been any more than $150 according to the quote I was given which was $69 for the first 30 miles and $3.00 a mile after that. When I called to complain the lady I spoke with who said she was the manager named Angela, stated they don't charge per specific address to specific address just from city-to-city which makes absolutely no sense, what if I was moving within the same city? Plus, I'm supposed to pay you mileage you're not actually driving?? What?? lol. I asked to speak to a manager and she said she was it but that she would refund the $40 they overcharged. No apology, no nothing. Customer service was ridiculous just like the charges.