Mr. Paul was very punctual in coming out to our home when we needed. We were in a time crunch due to a military move. Mr. Paul is extremely professional and knowledgeable. As a Biomedical Scientist, I was very impressed with his scientific knowledge. He does an excellent job at education on what causes the problem and how to rectify it. I would recommend J&J Exterminating to anyone. So if you have any of the other companies, you need to switch now!!