Julia was very polite and friendly. The other lady that my husband spoke with was great as well. They were patient as he called back twice to see when the plumber would be here. Mike Antley was very friendly and efficient. He apologized for running late as previous job took longer than expected. Even though it was late when they got here, we were not charged for after hours. He and his helper quickly took care of the pipe and we had water again! All employees are very friendly and do NOT act like they hate their job or that the customer is a bother. This is rare these days. I will recommend your company to others!