Mike assessed our water heater, which hadn't worked for several days, and gave us various options with regard to repairing or replacing the unit. He quoted pricing with regard to repair, or in the case of replacement, various service agreements and warranties that the company offers. Due to the age of the water heater, we chose to replace it. After making our selection, he performed the water heater replacement by the end of the day, along with some other, more minor plumbing problems we had. Naturally he gave us price quotes for these latter issues as well. I would recommend this company to anyone wishing for high-quality plumbing work.