We’ve been using Mike Diamond Plumbing for years now. Reliable, great work and excellent customer service.
He saved me a ton of money by giving me an alternative to my water leak and not breaking out my stamped concrete.
The plumber was knowledgeable and professional. It did take over an hour to just tighten a goose neck kitchen faucet. He was very up front about the total price and I agreed to it before he started. But, I found the pricing very different then previous experiences with plumbers. Namely the fee for coming out and quoting is usually deducted from the cost of service if the work is done immediately. Not the case here, it was added to the service fee. There was a $20 FSC fee, whatever that is. Also there was a $20 fee for insurance. All total it came to over $300 to just tighten a faucet. I did agree to the price and I did have the option to not have it done. I did appreciate the 10% off the fees. But I did go ahead with the work. It still seems like a lot of money!
I’m happy that Elmer was able to repair my hot water today (Saturday)! I’m very pleased.
Came in; did what they promised; were gone in an hour....all cleaned up
David Hernandez was one of the kindest, most patient and professional individuals I have had the pleasure to contact for service. He reviewed my situation in depth and patiently explained the issues that I didn’t understand. He NEVER pressured me about anything. He wanted me to be sure that the $4,500 service was right for me. In the end, I agreed and now my tenant and I are very pleased! I even requested David to be the technician at my Irvine house on 12/28, which your office staff kindly arranged. I have heard your radio adds for more than 15 years and I have always wanted to try your service. I am now a customer for life thanks to David! Happy New Year!! Cynthia Belmonte