Having the hot water heater fail and leak water into other rooms is an overwhelming experience. Restore Plumbing and Drain was highly responsive and quick to get onsite. Dan R. was extremely patient and understanding of our needs. He presented options and explained them pertaining to our situation. Dan went above and beyond, by examining the pipes along with the valves in the overall system. He identified a small leak at the valve associated with the gas and replaced it. In addition, the existing hot water heater did not contain a drip pan installed at the base. Dan suggested the idea of installing a drip pan at the base of the replacement hot water heater since the existing hot water heater leaked water into our living room. He also inserted a small piece of PVC from the drip pan into the drain. Dan R. had a strong knowledge of his trade, recommended great options, and explained them thoroughly. He had a good sense of humor and maintained a positive attitude. My wife and I are highly satisfied with the exceptional service!
