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Overall Experience
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Overall Experience
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After our sewer backed up I contacted Restore Plumbing since I had used them once before and was extremely impressed with there customer service and professional and friendly plumbers. This time was no exception, from my call with speaking with Erika to the plumber (Dan R) I was extremely impressed. The last time they were here we had Tom who was GREAT! He checked everything, explained the situation and took care of the problem. Dan R, addressed our sewer backup and he also checked everything out, explained what was wrong and explained my options in regards to addressing the problem. He made sure I understood the situation, what needed to be done and listened carefully to my questions and concerns and addressed each of them professionally and with great customer service. We set up appointment for the work to be done and Dan R & Chris arrived promptly on time, repaired the problem and made sure I knew what was being done. They were very neat & clean while working and made sure everything was taken care of before they left. I highly recommend Restore Plumbing and they will be my plumbers from now on.
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I made an appointment through Erika which was a great experience. Someone who actually answers their phone instead of letting it ring through to voicemail. Erika was very pleasant and patient while we worked through my schedule in order to find a date/time that works for me. I thought this was a little strange because most places want you to work around their schedule. Restore worked around my schedule. Then...*I* had to cancel and reschedule with them. Again...no problem in coming up with a new date/time. Dan was very professional and called before coming to the site and arrived within 20 minutes of the appointment time. He performed the basement repipe quickly and professionally, removing 80 year old galvanized and installing new PVC drain. After repairs, he explained everything that was wrong with the old and the benefits of the new drain system. I no longer have washing machine drain water backflowing into my utility sink.
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Overall Experience
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Overall Experience
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Overall Experience
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Dan did a great job. I didn’t think it would cost as much as it did to have my new toilet installed which I purchased myself but I believe he did a fine job and very neat and clean with his work. Will call them again when necessary.
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Overall Experience
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Replace shutoff valves and connecting piping in preparation for a new meter to be installed by the city.
Replace drain piping for the kitchen sink due to pitch issues causing blockages to regularly form.
Hydro jet main sewer to clear root and sludge buildup.
Replace a sump pump that failed prematurely and caused the crawl space to flood.
Remove a broken garbage disposal and replace with a new drain and piping under the sink.
Replace a pedestal style sink with a new vanity cabinet and faucet to provide more storage in the bathroom.
Installed new dual flush Kohler toilet and kohler pedestal sink.
Replace a water heater that was non-functioning due to damage sustained from flooding.
Replaced a water heater that wasn’t functioning properly in order to prevent further issues and possible leaks.
Replace shutoff valves before and after the metering device to allow shutdown of the water supply to the home.
