Because we needed a new plumber, a more knowledgeable and available than our last service, & the same day, I searched online reviews in my area. Robins Plumbing came up with excellent reviews. I called & Chris is who came to install my bathtub diverter valve & all the new trim . He is very smart & has common sense when it comes to his job. Chris treats customers polite & educates to you his progress when needed. I did find a defect that bothered me after he had completed & left. Steve was over the next week because Chris was at an emergency, and found it to be a problem with the drainpipe & still did a good job adjusting the defect! I like the reward with your loyalty program and I love that you're a family business!