Josh went above and beyond to ensure my AC was in tip-top shape. I am over the moon about the service I received. He even took the time to answer all of my questions about maintenance and what exactly he was checking, and why. We are so grateful for him, saving us from the heat!
You never know when you call a plumber out to your home what you’re going to get . Let me tell you how wonderful John and Chloe were ! Great plumbers and great people ! John has been a Master plumber for over 30 yrs and you can tell in his quality of work . Chloe is learning the trade from one of the best and is doing a great job as well ! Thank you both for doing an amazing job and it was nice meeting you . Fred & Lori
Our issue was the sump water never evacuated into the sewer like it was supposed to. Instead it was free-falling on the side of the house underneath the deck where they put gravel and crushed limestone. On top of that the earth underneath the deck is pitched such that the water pooled and sat there against the side of the house. We had a lake underneath the deck for the longest time. That same water recirculated back through the house’s drain system for all those years and became highly concentrated with minerals. When I bought the house I found the problem and addressed it. But it was way too late. That recirculated water had lined the pipes with mineral deposits so much so that it finally clogged. Somehow, some way, sand found its way into the drain tiles. It wasn’t that much sand and normally it would’ve settled or got flushed into the sump pit. But the drain tiles were already so jammed up by the mineral deposits that a small amount of sand become a blockage issue. Think of clogged arteries. That blockage caused water to come up from underneath the ground where the wall meets the floor and that’s how it flooded. 2 other drain “experts” came out and said the only solution was to rip out the finished basement and replace the drain tile. Several other companies refused to even dispatch a tech. RooterMD came out with both knowledge of how to troubleshoot the issue and the proper equipment to do so. They found the blockage and snaked it out and the water instantly receded. It will be a process to dry the basement and replace the damaged areas, but at least I’m now at peace that the issue is now addressed permanently. I would hire these guys without any question moving forward.
Timely, efficient, fixed issue!
Response from Rooter MD Plumbing LLC:
Thank you , Rachel
Chloe and Marie did an excellent job came in and knocked the job out real fast would highly recommend for a future needs
Everything they did was 10+. Jeremy was the best. Aya was the most amazing and personable person ever. I would definitely recommend them for any plumbing issues.
Response from Rooter MD Plumbing LLC:
Thank you David for the great review..I am forwarding this to them...
Marie and Lyle provided excellent service today. They identified the problem let us know they’re planned and executed it flawlessly. Great job with friendly service with a positive attitude. Thank you
Jeremy and Marie did an excellent job installing our Navien tankless water heater. Very professional and kept everything clean.
The two team members who came to my residence did an excellent job at working together and working to repair my sink drainage issue. They were very open with the pricing and expectations. I would work with this company again without a doubt.
They did a great job assessing what needed to be fixed and took care of the repairs in less than day.
John and Chloe were extremely helpful and dedicated. They went above and beyond, kept us updated step by step, and stayed through with us until the problem was fixed. Would definitely recommend and use RooterMd again!
From my first phone call to Rooter MD they were thorough and professional throughout the entire process. Aya set the appointment one business day after I called and Jeremy the technician was right on the scheduled time and fixed two different things needed. He was also very courteous and friendly and answered any questions I asked of him. I would certainly use them again and recommend others do as well.
Last week I had a fire in the back of my house, and the gas and electricity was shut off. At request of my insurance adjuster. I was trying to find a plumber who could winterize my pipes after calling several plumbing services and being turned down by them because all they had to do was send an estimate and they didn’t want to rotor. MD stepped right in and had no problem faxing over the estimate and getting the money allotted to pay them for their service. Within 24 hours of that they had a crew out there and they walked me through everything that they were doing and even advise other precautions I should take. I was totally surprised and if anyone knows what it’s like to have to keep calling around rotor MD was awesome. As a veteran and a soldier , they stepped right up to the plate with no questions. I found out later on that this gentleman that owns the company is also a veteran so that not only says a lot for himself and the company or the crew that he has. It says a lot that he is proud to continue his service. I have now switched from another plumbing company and I will stay with these guys forever , they are excellent. They are quick to respond. They are kind, courteous animal, friendly people.
Plumbing diagnostic for 2 toilets and 1 urinal
Cables from clean out in backyard 90 ft then moved up to clean out in front yard and cable 60 ft to City Maine
Install 2 new kohler toilets with seats and replace toilet flange for master bathroom toilet.
Install 2 Kohler toilets, replace flange
Did AC inspection ended up adding freon to unit due to unit being low
Fixed an AC that wasn’t blowing cold air and would shut off
Diagnostic televised and record of sanitary sewer through main clean out.
Test backflow preventer on lawn irrigation system.