Even though we met under bad circumstances, my daddy's death, they made me enjoy the preparation of my daddy's monument. No matter how many times I called or emailed, they never acted like I was bothering them and were more than willing to answer questions or listen to my ideas. After talking with them, we were able to come up with an absolutely beautiful monument for my daddy! I will never forget the experience and plan to use them with any other "unfortunate" event I have in my life.