I had the wonderful opportunity to speak with Laura S on August 30, 2024 during our conversation she was so polite, knowledgeable, compassionate, and just an overall beautiful soul. She thoroughly explained what was going on with my account and sympathize with me during what I know can be an uncomfortable conversation. I have been recently thinking about changing my service to Xfinity however, based on my interaction with Laura today, I plan on remaining with service electric.