I have 2 comments I’d like to share. 1. The technician who spoke to me prior to the surgery was very thorough and comforting. However, I never saw the Doctor, nor have I ever met the Vet Doctor that was performing the procedure. Since I didn’t meet her at drop-off, I thought I would meet her and talk to her when I picked my dog up, but she was not there, and another different technician gave me the post surgery information. I was very nervous going forward with this surgery for my dog, so meeting the doctor would have been helpful to me. I was disappointed about this, and surprised that the office sets up the pre-surgery appointments this way. I know my dog was going in for a standard procedure, but it’s still a surgery. 2. I was also a little disappointed that I didn’t receive a follow-up call the next day, or any day afterwards. The office seems so “on top of things”, caring, and helpful, I would have thought they would have called to see how the dog was doing post surgery. Again, maybe it is a standard procedure to them, but every dog is different and reacts differently, so a courtesy call would have been nice. At that time customers could ask any questions they might have. I called myself a few days later for my questions. Those are my thoughts and opinions this surgery appointment..
