Job on hold- customer did not answer or return the voicemail to confirm appointment for repairs today. Found emergency drain pans on both units bent up from install. The pan for the upstairs unit has an edge bent down allow it to not hold water. Both pans have the float switch installed on the up hill side of the pan and they must be located on the lowest side of the pan. Condensation drain line for the upstairs system does not have proper pitch/ negative slope for it to correctly drain. This flat running section will cause drain line blockages. We will need to rework the return duct to be able to raise the condensation drain line to get the correct flow of condensation.