I use Home Energy Experts exclusively for any service they provide... and have never been anything but impressed. Brandon was fantastic, great customer service and kept me informed, as he was working on my rental.
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Brandon is very professional and has great customer service skills. He explained the process of getting a new water heater concisely and in terms I could clearly understand. Brandon also helped me with the furnace and he is my go to guy.
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Great service great technician total confidence in their work
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Eric was professional and thorough. Explained things in a way that was understandable.
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Brandon was very efficient. He did his maintenance routine and reported back to us in a timely manner. Brandon is knowledgeable, personable and we appreciated his recommendations in regards to our aging A/C unit.
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I have used your company for several years and have always had a great experience with Nick Rehman. I was told that Nick would be the only person to come to my house since I am a widowed disabled senior. This stranger shows up and tells me Nick has been promoted and I should have been told that. Then he tells me how good he is and that all Nick's customers have been given to him. The first thing he tells me is that I need to spend $237 for a "bulb" in my air scrubber as they only last a year or two. I was furious that I was going to pay that much money to replace a "bulb" so often. To make a long story short the "bulb" that appeared to be a tiny blue light was actually a whole ultraviolet unit. He also drained my water heater and then turned on the faucets to get the air out of the lines but never bothered to flush or tell me to flush toilets. I thought mine was going to explode the first time I used it. Things were great when I dealt with Denise and Nick, but apparently they are not going to be so great moving forward.
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NICK LEMONS IS THE GREATEST TECH OF ALL TIMES. REALLY KNOWS HIS STUFF. CHECKED EVERYTHING FOR ME. WHEN HE LEFT I FELT LIKE I HAD THE BEST SERVICE ..
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Good service, friendly, Knew his stuff
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One of the best in town. Have used them for my rental and home.Technicians are professional, very clean and knowledgeable.
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Mini Diagnostic- No cooling Are and homeowner states the living room unit is not cooling properly. Findings: Today I find the unit to be low on refrigerant as well as a few head units and remotes were still left in the heating mode. Cycle all head units to cooling and verify unit is low on refrigerant. Today I am going to recharge the unit due to extreme temperatures and we are going to reschedule a time for Red and Nick R to come out in September to do a proper leak test and recharge. If any charges are needed we will quote the homeowner at that time. Recharge unit with R410A refrigerant and get back to cooling. Refrigerant measurements are as follows: High side:333psi Low side:126PSI VSAT-42F LSAT-102F Suction temp-58F Liquid temp-98F Temperature drop across head units: Living room head: 79 to 55 Doll room head: 70 to 52F Master head: 71 to 49F Guest head 1: 70-52F Guest head 2: 70-50F Used a total of 8 pounds 8 ounces of R410A refrigerant. I also added UV leak seal to the s
WATER HEATER ESTIMATE. Arrive and quote Rheem 6 year 50 gallon Water Heater. Comes installed with: 1 Year 100% guarantee on parts and labor 6 Year manufacturers warranty on tank and covered components Total installed price-$2155.61 All details of proposed scope of work in separate PDF attachment. Homeowner pays in full over phone with Visa Card. Installation scheduled for tomorrow PM August 4th 2020 between 1-3 PM. The installation should take approximately 4 hours.6
Upon arrival homeowner informed me that there AC is not keeping up with set temperature on thermostat, found blower running and OD fan but compressor was not. Tested capacitor and found the herm side was completely dead. Replaced failed 60/5 mfd capacitor and also installed 5-2-1 compressor saver to extend life of compressor and save money on energy cost every year. Checked amp draws on compressor 14.3 and OD fan 1.0, checked volts and resistance across contactor and they were within range. Going to follow back up in a few weeks to do complete maintenance on sytem.
Upon arrival found that blower was running but nothing turning on at OD condenser found low voltage wire on contactor was not connected, put wire back on terminal and noticed that it was loose, tightened clip and reconnected and everything turned on normally. Checked all other wiring, tightened lugs on contactor, checked amp draws on compressor 14.4 and OD fan 1.3, checked capacitor mfd Ratings 55/5 and also checked filter which was recently replaced by last technician.
AC Diagnostic Arrive and homeowner states that the AC unit is not cooling down the home. Notice air still blowing inside but no cooling. Findings: The outdoor dual run capacitor has failed. The units motor will not start without the outdoor capacitor. The unit needs a new capacitor to get back up and running. Install turbo 200 and verify operation. Also inform homeowner of maintenance plan. Running measurements as follows: Outdoor fan motor-.9A Compressor -14.9A** Voltage-243VAC Temperature drop- 85 to 65 New capacitor-50/5mfd Indoor blower motor-5.0A Suggestions: Replacement Dual run capacitor to get unit back up and running.($294) Service club membership 3 years of maintenance-$192 Maintenance on furnace as well-$192.00 IMPORTANT NOTES! The AC is now 16 years old. The R22 refrigerant that it uses has been phased out by the EPA as of 2020. This means we can no longer guarantee or warranty the cooling operation of the Air Conditioner. If interested in a warranty or guarantee o
Customer says ac works well in the morning but by afternoon it runs constantly and does not put out cool air. They haven’t ran the ac in about 2 days Turned on condenser and confirmed it turned on with both fan motor and compressor running. Checked filter, customer says he has a 2 inch filter tray and because a single filter will slap up and down when it turns off and on that he puts two filters in the filter tray. I explained to him why this is bad and this issues it can cause with that system. The two filters were removed, the outer filter was slightly dirty. Checked refrigerant levels and they were fine Suction: 130 Liquid: 540 V sat: 44.2 After verifying refrigerant levels were good and removing the dual filters I took a temperature split and the unit was performing optimally Return temperature: 80 degrees Supply temperature: 61 degrees Explained to customer that this double filtering was cutting of airflow, this lack of airflow would cause the ac coil to freeze up which
Ac diagnostic found ac condenser fan motor not turning on due to the capacitor being failed Recommend maintenance plan, capacitor Customer went with recommendation Air Conditioner Maintenance • Cleaned AC • Vacuumed debris from condenser • Wash condenser coil • Torque Schrader cores • Tightened king valves • Check for refrigerant leaks at service valves • Clean filter grill • Replaced filter • Condenser fan motor .4amps • Check contactor • Blower cap 10MFD • Blower 3.4amps • Inspect coil • Static pressure R/A.31inwc • Static pressure S/A.22iinwc Capacitor new 50/5 Compressor 8.3amps Temperature split 25degrees Customer needs to replace filter next time we will provide filters
System is completely iced up need to return tomorrow ASAP. Seanelle is rescheduling. Static pressure while iced up s.37 r .29. Coil is unfrozen new static pressure s.25 r .29. Blower amps 7. Compressor amps 11 fan amps 1.5. Low side 80 evap temp 27 degrees. Unit is undercharged. Used electronic leak detector could not locate leak. Customer authorized to just add r-410a. Added 3lbs system holds 10.8. New pressure low side 115 high side 320. Indoor temp split now 20 degrees. Customer is aware that there is a small leak and may need to do leak test in future. Customer signed up for comfort club ac
10713 +17.9% =12630.62 210.51 a month for 60 months
New- Gas: shutoff, dripleg and flex. 8 wire thermostat. Insulate R/A plenum and KD pipe to attic. Comes with 3 year full Guarantee parts and labor, 3 year maintenance, 10 year Manufacturer warranty. Includes and inspections.
Summary: AC MAINTENANCE. 3rd visit of 3 on Service Club Membership. Verify operation, clean return filter grill and change 20x30 filter, check static pressures on ductwork Return-.3inwc supply-.56inwc, check temperature drop across system 71to 50, check outdoor motor running amperages Fan-1.3A Hermetic Compressor-12a, check dual run capacitor Fan-5.5mfd Herm-44.5mfd, check registers in home are open, check disconnect and tighten lugs, check contactor, check and tighten schrader cores and refrigerant service valve caps, remove compressor blanket and inspect compressor, wash out condensing coil and interior of outdoor unit, reinstall compressor cleaned blanket, check fan blades motor and shaft notice slight leaking on fan motor, reinstall all items and verify operation before leaving. Suggestions: A 5–2-1 compressor saver can be added to the system to help extend the life of the AC. 5-2-1 compressor savers help lower damaging initial amp draws during start up of your AC unit. Start up
Air Conditioner Maintenance 1st visit • Cleaned AC • Vacuumed debris from condenser • Wash condenser coil • Torque Schrader cores • Tightened king valves • Check for refrigerant leaks at service valves • Left homeowner 20x30x1 filter • Condenser fan motor amps.8 and compressor amps 7.8 • Check contactor • Blower cap MFD 10 and compressor and OD fan cap mfd 45/5 • Blower amps 8.9 • Inspect coil • Static pressure R/A .25" w.c. • Static pressure S/A .5" w.c. Recommended servicing Furnace in Fall!
Air Conditioner Maintenance • Cleaned AC • Vacuumed debris from condenser • Wash condenser coil • Torque Schrader cores • Tightened king valves • Check for refrigerant leaks at service valves • Clean filter grill • Replaced filter • Condenser fan motor .6amps • Check contactor • Blower cap 15MFD • Blower 4.8amps • Inspect coil • Static pressure R/A .36inwc • Static pressure S/A .32inwc Capacitor 39.6/5mfd Out of 40/5mfd +or- 6% Compressor 5.6amps Recommend air purifier for better health and comfort air purifier kills 99.9% allergens, bacteria, and viruses.
Tanked water heater maintenance. 1st visit of 3 on service club membership. • Drain water heater • Inspect burner • Verify no gas or CO leaks • Relite pilot light • Verify no water leaks • Purged air from home • Check expansion tank • Clean and reinstall fresh air screens • Cap drain valve • Verify operation of water heater • Purge air from recirculating pump Suggestions: The expansion tanks bladder has ruptured and should be replaced. Average lifespan of an expansion tank is 1-2 years. Service club members get a 1 year warranty on leaks or ruptures. Replace expansion tank today. Due to unit being drained already I could honor the price of a level 3 at $162
Air Conditioner Maintenance: - Cleaned AC - Vacuumed debris from condenser - Wash condenser coil - Torque Schrader cores - Tightened king valves - Check for refrigerant leaks at service valves - Clean filter grill - Replaced filter - Condenser fan motor 1.2amps - Compressor 15.5Amps - Check contactor - Run Cap 48/5MFD - Inspect coil - Static pressure R/A: .41WC - Static pressure S/A: .22WC Average lifespan for an AC is 15-20 years. This current AC is 18 years old which puts it in prime position for major component failure to occur. Suggest preparing to replace AC Current air conditioner uses r22 refrigerant. R22 has been phased out since 2010 and starting January 1, 2020 it will not longer be made nor able to import into the United States AC fan motor is running Near maximum amperage. Suggest annual Maintenance to continue to keep eye on worsening condition. As amperage continues to rise the motor will be at higher risk for failure. Air conditioner does not have proper drai