Jessie was courteous and prompt. He was knowledgeable about all that needed to be done. He was not pushy or insisting that I needed to do it now. Overall a good inspection.
Jesse does a complete and total evaluation with a positive and professional attitude! Ask for Jesse. I promise you won’t regret it! He’s awesome! Thank you Jesse!!
Jesse is kind and professional and respectful. He gets the job done!
Jessie Guevara is one of the best service providers I have ever dealt with. He is very knowledgeable and his professionalism and ability to communicate problems and solutions exceeded my expectations. His level of service is one of the main reasons I remain a customer of 72 Degrees.
Response from 72 Degrees Heating and Air Conditioning:
Thank you Phillip for your review. We appreciate your trust in us with your HVAC system. Happy to hear that Jessie's excellent service and communication, exceeded your expectations.
Mr. Jessie Guevara is an truly valuable asset for 72 degrees. He arrived promptly and was aware of my mother's dementia and treated her with the utmost curtesy and respect. He performed all diagnostics categorically keeping me informed every step of the process. When his diagnosis was complete, he worked carefully on the proposed repair showing me every detail and options along the way. He was truly a pleasure to work with and it is evident that he has the knowledge and skills along with a pleasing demeanor to be an outstanding representative of your company!
Response from 72 Degrees Heating and Air Conditioning:
Mr.Hall, Thank you for your feedback. It is a pleasure to hear about your outstanding service from Jessie. Taking care of our customers and your systems are our number one priority. We will be sure to let him know of his excellent service and how well he has represented our company. We look forward to continuing this outstanding service in the future.
Needed help with my dryer duct and vent and they were great. On time, friendly, personable, and helpful.
Response from 72 Degrees Heating and Air Conditioning:
Thank you for your review. Thank you for trusting us to take care of your needs. We will let Jessie know that you enjoyed his service and we look forward to coming to your location in the future.
Jessie and Cody provided me with excellent service this morning!! They are very knowledgeable and detailed. I recommend them to everybody. Keep up the excellent service guys!!!
Response from 72 Degrees Heating and Air Conditioning:
Thank you Barry for your review. Happy to hear you are pleased with the services and appreciate any recommendations from you. We look forward to your annual service.
Response from 72 Degrees Heating and Air Conditioning:
Thank you for your feedback.
Arrived on time. Was very thorough and informed me of a potential problem.
Response from 72 Degrees Heating and Air Conditioning:
Thank you for your review. Happy to Jessie was attentive to details and able to update you on issues that could come in the future.
Response from 72 Degrees Heating and Air Conditioning:
Thank you for your feedback.
We were notified of Jessie’s estimated arrival and he arrived as expected. Jessie was courteous, attentive and displayed a wealth of knowledge. He explained what he was going to do, then provided feedback on what was completed and what he saw. He even showed photos to support his findings. This level of customer service is unparalleled in todays setting and was so refreshing to have someone present who knows their job so well. The best part, he was not pushy on trying to get us to buy something. He told it how it is and I absolutely recommend using this company based on the service Jessie provided.
Response from 72 Degrees Heating and Air Conditioning:
Thank you for your feedback. We are happy to hear that Jessie was able to provide you with all the information needed and you got the service you were looking for.
Jessie is very knowledgeable of his job. When we have issues he comes out quickly to solved the problem. Jessie is a man of his word.
Timely response time but the problem was not fixed. I have no heat again today (the next day) and I’m told sorry for my luck there are no techs available to come to my house today. My unit is only 2 years old.