7077 Beach Dr SW
Ocean Isle Beach, NC 28469
9107542200

Local Reviews
for ocean isle beach, nc

Rated 4.9 out of 5 stars based on 546 customer reviews

Map of Ocean Isle Beach NC

When things go wrong



We have A+ service our heating/cooling system annually. When Scott came out do the review on our system, he suggested we replace a part in the heat pump that prevents the unit from icing up. (which we did). Two days later our heat pump was a block of ice! I called on a Saturday evening and the offer was made to have a technician come out that evening. Deciding it made more sense to come out during the day, Robert was at our home on Sunday morning and informed us that the part was defective and had to be reordered. The following Thursday we received a call that the part was in and Joe would be out to install the new part. He arrived on time and had the unit operating shortly afterwards. While I wasn't thrilled that the newly installed part shot craps two days after installation, that's not the point of my review. My review centers on A+ response after the problem arose, which I found impressive. They did everything in their power to mitigate our problem and never tried to bill us for the additional service calls. All Suppliers are great to deal with when there are no problems; how they respond when problems arise is what separates them. Well done guys!


Response from A+ Heating & Cooling- Electrical:

At A+, we know the weather doesn't take a break, which is why we don't either. We offer 24/7 emergency service to our customers at no extra charge. Our HVAC systems are one of the most complex machines in our homes, which sadly means sometimes it's not a simple fix. But our technicians and staff genuinely care about our customers, which is why we are dedicated to finding and fixing the problem as quickly and reliably as possible. I am glad to hear, Mike, that you witnessed this commitment to customer service first hand and that our team was able to take such excellent care of you, and that your heat is back up and running. It looks like you may need it for the upcoming week! take care, and we will see you in the spring for your Spring tune-up.