Overall Experience
Quality
Price
Convenience
Joel did an awesome job. He checked everything and paid attention to the smallest detail. He’s my guy from now on.
Overall Experience
Quality
Price
Convenience
I was referred by a close friend. I was willing to pay a bit more based on their recommendation. The install was delayed for 3 days for the parts to come in, but post installation I was told the post install crew would need to install parts they did not have on the install day. This was disappointing. Post install crew came by and informed me the install was not correct and I would need to schedule another install crew to correct the install, then have a post install crew come back out post the correction. I should share that this was not the lowest quote I received when researching. I was told in my assessment/estimate that AC Pros would not the cheapest, but their professional standards and support were worth the investment. Every employee I have dealt with has been pleasant, but I have not seen enough to feel comfortable or come anywhere close to being able to recommend AC Pros. Honestly, I feel I paid premium pricing for sub-standard results. Again, the people I have met have been pleasant, but the work could have and should have been better.
Overall Experience
Quality
Price
Convenience
Performed maintenance on both systems that we just installed. I got the temp with my temp probe and Caliberated the thermostat which was 3 degrees off . I did notice the primary condensation line after about 3 ft goes at a upwards slope and level at some parts with about five couplings from over the years . Customer said it has been draining fine and declined th repair as of now .
Gutters were clogged and iced over so when it rained again the water went right down into condenser and created thick ice that the fan blade was tapping . I removed top of unit and cleared out the ice and started the system up and it's now running to manufacture specs
Completed heat tune up form and emailed customer. They weren't feeling enough heat in bedroom so I adjusted register to allow air to blow towards the bed .
Heat pump Repair - Check refrclean condenser coclear out condensation line, Change to filter check blower motor amps and inspected duct work for any loose or damaged ducts. Also helped customer add a schedule to his thermostat and show him a few things they had questions about.
Heatpump* cleaned condenser coils , checked amp draws, found bo alerts . Made sure reversing valve was operating correctly, checked pressures , condensation line was clear and air handler still working great. 1 yr old system.
Heat pump. Cleaned outdoor unit, changed filter, reversing valve . Pressures . System is working great.
The nature of the call was no cool downstairs. The office area was not getting enough air flow. Dampered other ducts to get more flow to office. Also strapped up
Checked both new systems in ac and heat and looked over everything that was done . Downstairs tstat is a few degrees off soweto need to swap it out . There were also some concerns about the insulation that was blown in and a part of the house that didn't have much .
I was Dispatched for a no cooling call. The Customer states the Brand New System has never worked right. He states we were just here and now the “computer†in his Furnace is broke. His drain line was clogged. The overflow safety switch was momentarily cutting out. This killed power to the Thermostat. Because the system is a communicating system the entire system would reboot when the float rose due to the clogged drain. I blew out the drain line with nitrogen. I ran simple green through the line with water to clean any sludge out. The Customer is of the opinion this is a warranty. He says the system is new, under warranty and we were just here to service. That is your call, not mine. Everything appears to be operating as expected. At this time!
11:08 pm, pitch black, hot and muggy! And we are here to keep you cool!
Preform HVAC maintenance on indoor and outdoor unit checked indoor motor amps also drain for blockage also tightened up primary drain was lose, checked outdoor unit compressor amps also outdoor motor washed coils off unit working properly
Perform HVAC maintenance on indoor and outdoor units, indoor unit working properly amps on indoor blower motor is good , checked drainage for blockage also mildew , chocked outdoor unit is working properly recommended to install foam, so no airflow capacity won't leak out from cover panel.
Perform 1 system heat pump maintenance checked amperages and voltage to heat strips. Filter is good. Washed condenser coil. Tighten wire connections. Checked refrigerant pressures and tested capacitor. Tested contactor. Tested defrost. System is heating properly at this moment. Customer had trouble getting phone connected to Trane app had to get Trane support to remove and add new device
Perform 1 system heat maintence cleaned flame sensor checked amp draws checked co levels and checked heat exchanger for cracks found none. System is heating properly at this moment
Heating performance tuneup times one system. Changed out filter client supplied. Test oh heat strips. Each one having 21.8 A. Check thermostat for proper operations. Refrigerant level good at this time. Changed out run capacitor under warranty. $135.15 As for the labor charged. System is operating at manufacture specs at this time. Mr. poop and said they would call into the office and pay the balance.