James offered great customer service, was professional, and polite. I know James doesn't have anything to do with the pricing so this doesn't reflect on him. I was charged $262.00 for a capacitor that I bought off Amazon for $4.20, same thing exactly. The $262.00 was on top of the $100.00 Service Call charge and $52.00 charge for taking 3 Volt Meter Readings. I understand overhead costs: vehicles, insurance, wages, benefits, inventories and wanting to retain quality people. But the $262.00 for the exact same thing I bought off Amazon as a back for $4.20 is a little hard to take. The quality of the work and response time to the job itself was stellar.