One suggestion... make sure your technicians are aware of customers that have a Air Force One service plan
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The manager found the part I needed in 5 mins when every other company told me two weeks! Got the technician out to me the same day. The technician’s work was quick and efficient. I’m so grateful. Thank you!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Josue was extremely professional, found a blown fuse and replaced it quickly. So glad, since the forecast is for below freezing weather for next several days.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Sam was great. He quickly diagnosed the issue and had it fixed.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
2 system full system maintenance. Inspected heating elements. Cleaned flame sensors. Replaced downstairs air filter. Upstairs filter was clean. Checked inducer motor amps. Checked heat exchangers. Checked temperature differentials. Inspected duct work and drain lines. Checked cooling elements. Checked condensing unit. Checked electrical components. Coils are clean. No issues found at this time. Systems are working as designed. Recommend adding float switches to both systems. Customer will call back at a later date to set up appointment.
Replace bord system is working properly at this time
1 system spring PM. Checked blower motor amps. Checked temperature differential. Inspected duct work. Will come back tomorrow to replace air filter. Checked outdoor condenser. Checked electrical components and refrigerant pressures. No issues found at this time. System is working as designed.
1 system spring PM. Checked blower motor amps. Checked duct work. Checked temperature differential. Inspected outdoor coils. Checked electrical components and refrigerant. No issues found at this time. Replaced air filters.
1 system spring PM. Checked blower motor amps. Checked duct work. Checked temperature differential. Inspected outdoor coils. Checked electrical components and refrigerant. No issues found at this time. Replaced air filters.
Found leaks in line sets also system was a quarter from empty informed customer about problems will reconvene with customer later today to see what steps are for moving forward
Installed customer supplied outdoor kitchen faucet
Replacement of 9.5 gpm rheem tankless water heater
Found bad motherboard Ordered at Alan location Will return and touch base later next week and go from there
1 system spring PM. Checked indoor unit amps and motors. Checked capacitor. Inspected drain line. Checked temperature differential. Inspected outdoor unit. Checked electrical components. No issues found at this time. System is ready for summer weather.
Flame sensor was dirty from carbon buildup. Cleaned flame sensor and tested unit. It is heating properly at this time.
Customer upstairs faucet would not completely shutoff hot water. Technician removed handle and discovered the stem was not closing completely. Recommended replacing stem with new one and will provide customer with part number and estimate to replace part on Monday.
Lit pilot for water heater in garage. Customer asked for an estimate to move his newer water heater into the garage and install a tankless in his attic