I was not that happy with the time or response. The text I received said the tec was on his way at 3:00 pm. 2 hours later he was still not there, I called, and they said that he is in traffic. For 2 hours? I waited a total of 3 hours and 45 minutes and he showed up without even an explanation. he handed me 3 chip bag closers with the logo on them while saying are you a first-time customer. He then went to work. He worked outside first then came inside. I asked him since we are new to AZ and new to using central air, could he show us how to use the thermostat, He replied I would have to look it up on the internet so will show you how to do that when I am done. I then asked if he could tell me the sizes of the filters and how often to change them. He said he guessed the size is 20 x 30. I said, well one is square and the other 3 are rectangles. He replied oh then 20 X 20. Shouldn’t he know this? When he was done I again asked him to show me the thermostat and he said let us get the payment completed first. We did that and I had to input all the info into his iPad as h did not have his glasses. I then asked shouldn’t you check the rest of the vents with your red-light gun, as he did not even go into main rooms. He said nah. I again asked him to show m the thermostat and he said he has an emergency and can’t and left. For us being a first-time customer and this my first service, which I told the appointment maker and him, they should have made sure things went smoother for me. Not too happy. And not a good impression.
