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He took time to explain the part that needed to be replaced and why
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Not 5 stars because I was told that since I did not purchase the monthly billed maintenance package, I do not have the 1 year no breakdown guarantee.
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Thank you Dylan for providing service for our HVAC units. We really appreciate your positive attitude and caring approach. You respect our home and our pets and provide helpful explanations about the work. We hope we continue to see you for our regular HVAC maintenance.
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Jarryd was polite, professional, and quick. He took the time to get answers to me questions even when he had to call the office.
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Jack clearly knows what he is doing and takes care to do a thorough maintenance inspection. He verified working components and cleared out dirt and debris that could cause problems down the road. In addition, someone not focused on the job would likely not have picked up an issue with the AC drain pipe from hearing a slight gurgle when he turned the unit off and knew what it meant. He was able to clearly explain the problem to me over the phone in Oregon and what needed to be done. I agreed and he was able to address the issue during the same visit. He was friendly and engaged with my dad and his caregiver, taking the time to also explain to them what he was doing and why. For years Alaska AC & Heating has been there for us and every experience has been positive with the techs and support people in the office. In addition, kudos to your IT people for managing an excellent set of tools to help keep everyone on the same page and resolve any issues that might come up. Computer system implementation and maintenance tends to be invisible to users when all goes well. But I know it requires teamwork and a lot of work to make it look easy.
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Perform cooling maintenance on a 2017 American standard 5 ton package heat pump all electronics and pressures are within factory specifications I cleaned condenser coils which were very dirty and highly recommend duct cleaning due to excessive dirt buildup in the returns and at supply registers unit running normal at departure At 47°
Performed cooling maintenance on two Lennox package units 12 ton heat pump and one to 4 ton gas pack. Both units are within factory specifications on electrical and on pressures. I, however did install voltage enhancement on the 4 ton gas pack both systems running normal at departure.
