Freddie was very thorough and personable. He took the time to go over all the results. This visit was very expensive for 2 year old ac units, so I am hoping the issues presented were actually true. Freddie seemed honest, so I agreed to join for 2 year plan. If Freddie had come across as untrustworthy, I would not have done it, because this visit was 300% higher than I expected. Future services will determine if I stay with your company, it’s very hard to survive with these charges every service, hopefully something doesn’t need to be replaced every visit.