My $35,000 heating and AC unit failed and a technician came to repair the heater, he couldn’t fix it and said there top of the line control panel would need replaced. He ordered the panel and said the labor charge would be $1170, he installed the new panel in less than one hour! I asked for a manager to call me and after a week he called and said that is normal industry charges!?!? Wow! Had to go a week without heat when temperatures were below freezing! Not a happy customer! Technician was very professional and courteous, management doesn’t care about customer service!!