I was told appointment would be bet 8 & 11am. Got a call saying tech was running late. But they said he’d show up in the scheduled window. Didn’t show up till around 1pm. Very unprofessional. 2nd time this happened to me. They say they only come to my city, Casa Grande, on Tuesdays out of Tucson. The tech got stuck on a call in Tucson. Why not start in Casa Grande and end up in Tucson??? Very very unhappy with Alaskan Air. Paid a lot of money for a 2 year contract. My future with Alaskan Air will be decided by my next appointment and how they handle it...