Arrived on site unit was not cooling they just had added refrigerant in fix a leak yeah universe steel dropping refrigerant levels check the evaporator coil noticed that there was a stain on the coil decided to throw some bubbles coil started bubbling call the office they told me that the universe in JB a a warranty I did the warranty paper and the parts order sheet Miss Barry said that they were going to call the customer in the day to find out when could they get the part that they need other than that no further quotes necessary