Overall Experience
Quality
Price
Convenience
I had my central air conditioner serviced and upgraded. But my real problem was my old antiquated thermostat. No one could tell me what the real problem was and the technician knew what was wrong right away. He was very patient explaining the problem to me and then took all the time in the world to teach me how to operate the new thermostat he replaced the old one with
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The tech was very helpful and provided good tips for my heating system.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
John and his helper Tommy were friendly, courteous, and very neat. They arrived each day on time, made sure we knew the plan for the day and cleaned up after themselves each night before leaving. This was a very tough replacement job...and fortunately they and us had a sense of humor when running into obstacles.
Overall Experience
Quality
Price
Convenience
Once again Ed and his Crew came through like Champs. My Heatpump had to be replaced lucky I had the right kind of Insurance, Ed sent I crew up today and two hours later, all right with the world
Overall Experience
Quality
Price
Convenience
Recieved a call from Ed Engle the owner of AStar clarifying the nature of the repairs to me made to my heat pump. I have been a customer of AStar for the last 7 years and have always been more than satisfied. Ed and his Crew go the extra mile in insuring that any service and or repairs are done the right way, Sometimes I fail to realize that you get what you pay for, and would rather pay a few dollars more to insure that things are done the right way.
Overall Experience
Quality
Price
Convenience
As always Service and Tech Support are A-1, Prices are way out of line, I think $250,00 for a 15 minute Diagnosis of the problem is way to costly. As it turns out the defective part is covered by a Ten Year Warrantee, which does not include Labor. Since this unit was purchased, installed and serviced exclusively by A-Star, I feel that in consideration of the above your pricing should reflect this and be adjusted. Perhaps your Fee's for the initial service call be waved when additional work is required, I know I will be Billed for the additional Labor required to replace the damaged Compressor
Overall Experience
Quality
Price
Convenience
Oil tank/filter repair & possible maintenance
Hydro heating and air conditioner installation
