WE NEEDED TO REPLACE A 23 YR OLD GAS FURNACE, CALLED MULTIPLE COMPANY'S WITH NO CALL BACK. CONTACTED ASTAR ON A SATURDAY AND THE YOUNG LADY STATED THAT SOMEONE WOULD CALL ON MONDAY. KEVIN HENNESSEY CALLED AND SET AN APPT. FOR TUESDAY. HE CALLED 1/2 HOUR BEFORE ARRIVING ( WHICH THEY SAID HE WOULD ) AND SPENT 2 HRS ASSESSING THE JOB. HE QUOTED US A FAIR PRICE AND GAVE US OPTIONS. THE NEXT DAY HE CAME BACK WITH RON, INSTALL SUPERVISOR TO PREPARE A MATERIAL LIST. TOMMY AND JERICHO CAME THE DAY THEY SCHEDULED AND RETURNED THE NEXT DAY FOLLOWED BY ROB WHO REVIEWED THE JOB AND PERFORMED THE START UP PROCEDURE. THEY WERE PROFESSIONAL, EFFICIENT,KNOWLEDGEABLE AND COURTEOUS. THEY ANSWERED ALL OUR QUESTIONS DURING AND AFTER THE JOB WAS DONE. WITHOUT A DOUBT THE CLEANEST INSTALL I HAVE EVER SEEN. ( AND I WAS IN THE TRADES FOR OVER 50 YRS ). IF I COULD GIVE THEM MORE THAN 5 STARS I WOULD!
From the very beginning of the service, Paul was a complete professional. The service was quick and thoroughly explained. Highly recommend ASTAR.
Very helpful & knowledgable tech rep. Fast service & knew his craft.
Trouble free and friendly
Our technician Steve was very professional and very knowledgeable
Jeff was helpful selecting a system to replace our old worn out unit. He helped to arrange financing for us, and the use of "loaner", AC window units, until the replacement system could be installed.
Thank you John and Steve for giving your all and getting our AC up and running again! Always such a pleasure to have such honest, professional service technicians who give their all and truly care about your homes needs!
Bruce is always very pleasant and he is knowledgeable. His job on our fireplace was completed in a timely fashion and Bruce and his partner were very careful to be neat with the use of floor pads and shoe pads.
Astar has improved in their service and definitely in the quality of their technicians. Kyle answered any questions, offered suggestions, very professional and courteous