Overall Experience
Quality
Convenience
Taylor the tech arrive in the time frame he said he would and set right to work. He did some quick diagnostics and found that the condenser fan had not been installed correctly by a previous service tech from a different company. He corrected that issue and installed a starter kit. We'll see if that helps with the electric bill. I feel like Taylor did a good job and addressed the issue as best as it could have been. I have no complaints about his service. My only issue was the final bill. I felt it was kind of high for what he did but everything is expensive now so it may just be me out of touch with real costsl
Overall Experience
Quality
Convenience
Jesse did a great job on his inspection and air conditioning rune up. What I liked most was his ability to explain the current condition and also make a recommendation on a replacement part. Professional yet great communication skills. Represents your company at a high level.
Overall Experience
Quality
Convenience
Overall Experience
Quality
Convenience
Frank was a pleasure to work with and did a very thorough job.
Overall Experience
Quality
Convenience
Frank was very courteous and explained everything he was doing step by step as well as giving me alternate options.
Overall Experience
Quality
Convenience
Overall Experience
Quality
Convenience
Overall Experience
Quality
Convenience
During a routine annual service check a problem was uncovered. Jesse and Kolby, service technicians, came across a manufacturing defect in one of the two air conditioning condensers. They brought it to my attention and called the owner of the company to verify the problem. I was always kept informed as to what was happening and the plans to resolve the problem. Kolby, even came back during his off time to help Jesse continue to diagnose the problem. To make a long story short the defective condenser was replaced at no cost to me. Autumn air is the company that originally installed the AC units and I had a warranty for the units. I applaud the professionalism of the two service techs, Jesse and Koby, and the company owner. The communication and knowledge of all three was outstanding.
Overall Experience
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Convenience
he was very professional and took the time to explain everything. highly recomnend
Overall Experience
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Convenience
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