Jesse was outstanding!! He couldn’t have done anything more to make his service any better. He was a delight to talk to. Great personality, friendly and awesome customer service skills. And knowledgeable. I would like to have him service my air conditioner every time in the future.
Offered good explanation of what he was going to do and what was found.
Unfortunately, I should not of had to call Autumn Air. The new unit was installed less than a year ago, and already needed a new part. I will add however, when I called them it was Sunday and they answered and put me in touch with a technician. Frank arrived the next morning on time and diagnosed the bad capacitor immediately.
Response from Autumn Air Heating & Cooling LLC:
Hello Tom, it is always unfortunate when a unit needs a part replaced. Ordinarily units should not need any servicing within that first year of being installed. However with Amana, you get a great warranty on parts and compressor. We were glad to come out and help get the unit fixed up and that part changed out with the warranty. We are glad you are up and running, cooling as the unit should be. We are here for you should you ever need anything. Have a great day!
Jesse was on time, polite and very Professional.
Jesse is knowledgeable and has good integrity that enables trust with the customer
I called Autumn Air for AC tune up on a Saturday not realizing they are not open. Answering service received call, took info. Instantly received a call back from a tech to make sure there was no emergency (there wasn't). On Monday, called company back and made appointment for the same week. Jessie was on-time, very personable and professional. He introduced himself, told us what he was going to do and proceeded to do his job in a timely manner. He explained everything he had done. There were no problems, hidden charges or sales pressure. We trust Autumn Air with A/C service and are repeat customers for yearly maintenence check ups.. We hope if we require service again, we get Jessie!
Jesse did a great job, he was friendly, efficient and what we appreciated most was he did not try to upsell us on parts we didn't need. He replaced parts that needed to be replaced.
Nice and professional
Are AC Tech was very professional and knowledgeable about explaining are current repair needs. Service was fast, and friendly , I would highly recommend Autumn Air for your HVAC service and or repairs . Thank you again for providing us with great service and repairs since 2017 at our residence.
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