Taylor has provided outstanding customer and technical service during each of the 3 visits he has recently made to our home. We were down and out on the first visit and Taylor was able to show up the morning of our AC compressor shutdown and got us back up and running within an hour. He easily convinced us to buy the preventive maintenance service contract and came back for our first annual service call within 1 week and then returned the same week to install a sensor in our master bedroom to better communicate with our thermostat. Taylor is personally motivated and committed to finding the best solution for you, loves to troubleshoot problems and provide the most effective solutions for the short and long term. He has great communication skills and is creative with his technical knowledge and I doubt there is a problem he can't diagnose and provide an effective solution.
I spoke to Colby, and he said he would not be able to come out until the next day in the early am. This was inconvenient, but not unreasonable as I knew he had a backlog of customers. I hung up and he immediately called me back to say he would be here in 20 minutes. The repair took maybe 5 minutes, and the price I paid for what I received was more than fair. I have used Autumn Air in the past, and will continue to do so. Thank you again, Colby.
Knowledgeable, courteous, friendly and customer focused!
Frank and assistant were very professional and extremely kind and caring.
Autumn air is great to work with and the customer service is superior! All technicians are friendly and professional. Frank was a pleasure to deal with during the last maintenance check. Regards Sam
Everything I would expect from a company trying to take care of their clients and make them want to become repeat clients. A definite win for us!
My air conditioning wouldn’t go on & Autumn Air sent someone out very quickly after I called, Kolby was professional, explained what the issue was, and fixed the problem.
So far so good!
The tech that came out was extremely amazing very courteous and thorough, was a pleasant experience.
Taylor kept us updated on when he would arrive at our house. He let us know what he was doing to fix the issue while he was doing it, we understand what was happening through the whole process. He was able to get the issue fixed and was friendly the whole time he was in our house.
Service call on a Lennox unit, 80/10 ESD, and Preventative maintenance tune up and condenser coil clean.
Service call on a Carrier unit, 60 ESD for compressor.
Preventative maintenance tune up and condenser coil clean on an Amana unit.
Tuneup,coil clean 5yr pma renew and added a flood prevention switch.
Preventative maintenance tune up and condenser coil clean on a Goodman unit. 45/5 ESD replaced.
Service call on an Amana unit. Condenser coil and Compressor replaced, 8lbs added to unit.
Preventative maintenance tune and coil clean on a Goodman unit.
Tune up and coil clean on a Lennox split system
Tune up and coil clean on a package heat pump system
Tune up/coil clean on a trans gas split unit
Tune Up and Condenser coil cleaning, 80/5 ESD Labor.
Preventative maintenance tune up and condenser coil cleans on 2 Lennox units, 1 ESD.