James did a great job and couldn't have worked out better on a weekend call out.
Frank is very knowledgeable, professional and kind. Next year when I schedule I will most definitely request Frank
I couldn’t ask for a better company. They were available when I needed them. The office wasted no time calling me back. James the tech was on time and so helpful and honest. He made my experience outstanding. He showed me all my possibilities and helped me pick out the perfect unit for my home. With all the issue my unit had he made my experience with him flawless and unforgettable. He certainly proved why they are the best company in the valley. If you ever have a second thought with another company it’s because your not using the right company. I had no doubt I had made the right decision. Autumn Air deserves to always be a number one choice
Great service !! Thank you. Here's back story: I had called the office asking for a quotation visit and within 2 hours Josh called me back. The appointment was set for the very next day! Joshua, the business owner, assisted the Supervisor James on the call. I asked that they talk to me about my cooling needs and boy! was the response quick. Talk about excellent service !! I needed information about specifically replacing 2 very old Goettl units on the roof. They thoroughly diagnoised the situation on the 20 year old units and presented me several options. They were very personal and professional - even looking into current SRP rebates on 16 seer units that may apply to my situation (at the time). No high pressure sales tactics or time pressures. They wanted to solve my problem, even asking about the total energy situation on the house ( dual pane windows, insulation etc) The meeting went well, they are professionals and know the industry. Also, they listed everything in a plain and simple way that was going to be included with the new units such as elbow parts, stands, electrical, thermostats, warranty and maintenance. Very complete job.
Kolby is professional, knowledgeable, personable and low-key. Kolby was also a big hit with my dog :)
Our unit stopped working on a Sunday afternoon. We are maintenance agreement customers, so I called the office. We heard back from Frank within 30 minutes; at which time he let us know that he was across the city, but would be here after that appointment. He showed up, was friendly and courteous. He explained that the capacitor needed replacing and answered our questions. It was as god an experience as it could be considering it was over 110 degrees and our A/C unit quit.
James took the time to explain the issue, and went over our options until we felt comfortable that we were making an educated decision. Would highly recommend!
Installed Start Assist on a Carrier Split Heat Pump System
Tune Up and Condenser Coil Clean, and MFD Capacitor replaced on a Carrier unit.
Preventative Maintenance Tune Up and Condenser Coil clean on a Trane unit.
Changed out line filter dryer on an Amana package unit
Preventive maintenance heat check on a carrier gas package unit
Home and garden tune up on a 13 year old York package heat pump system
Doing a tune up on an air conditioner unit and cleaning the condenser coils.
Preventative Maintenance Tune Up and Condenser Coil clean on a Carrier A/C Unit.
Doing a tune up on an American Standard air conditioner unit and cleaning the condenser coils.
New Amana package unit for a amazing customer in north Phoenix
Amazing customer in Tempe
Preventive maintenance tune up and coil clean on two carrier gas splits
Estimate on 2 new Amana units in Tempe, Arizona.