Had another AC company do a bad install which created water damage.Original installer could not, would not help. Was going to hire a plumbing company to find this clogged drain, which, they said they heard. Well, BS, they did not hear it..there was No drain line, just a pipe that they shoved under the unit into the dirt. Mike really came thru..I suffered for 3 years with this other company, Im done. Only using Bay Area for now on. They are honest and smart and..they came out the same day. I am so relieved from this ongoing saga messing with the other company... ask me which company NOT to use ...I highly recommend Mike from Bay Area..