Jamie came out to replace the controller and was very informative, helpful and patient.
What a delight - expertise, professionalism, and customer care — all in one!
Very thorough, knowledgeable
Shane is the magic man. Not only does he do a fantastic job technically but his interpersonal skills are without equal. Today he got our WiFi thermostat working properly for the first time since it was installed! Thank you.
Keith was excellent.
Quick and easy fix
Customer called due to heat not operating correctly found customer with 5kw heater on 4 ton system unit does not have correct heater size to heat home. Customer is going to try and find heater for system recommended system replacement due to age and condition.
INSTALL CLEANOUT,FOR DRAIN LINE ,SYSTEM OPERATING AND FUNCTIOING PROPERLY
FOUND SSTEM WITH NO CALL TO UNIT FOR HEAT. OTHER COMPANY SET UP NEW THERMOSTAT WRONG. SET FOR ELECTRIC HEAT AND FAN ON WITH HEAT. UNIT HEATING NORMALLY AT THIS TIME.
changed stat to white controller
FOUND FUSE LINK FOR 10KW STRIP BLOWN. REPLACED WITH NEW FUSE LINK. AMP DRAW 41.6/41.8 . UNIT STILL UNDER 10 YEAR PART WARRANTY. HEAT OPERATING NORMALLY AT THIS TIME.
INCLUDES CHECH UP, GUARANTEED SERVICE 7AM-7PM. NO SERVICE CHARGE. AND 30% OFF ALL PARTS AND LABOR. MECHANICALLY CLEANED INDOOR AND OUTDOOR UNIT. FLUSHED DRAIN LINE AND PAN. ADDED DRAIN TREATMENT. VERIFIED ALL AMP DRAWS AND ELECTRICAL CONNECTIONS. CHECKED ALL REFRIGERANT LEVELS AND TEMPERATURES. SYSTEM IS OPERATING NORMALLY AT THIS TIME. CUSTOMER PURCHASED A SILVER MEMBERSHIP.
Instruct & setup infinity controller
unit frozen, cust will call back when thawed
Found float switch tripped flushed drain pan and drain line
Looked into last system faults and found two faults for no 230vac to system that reset. Checked all connections in indoor and outdoor unit and found no discrepancies. Observed system run and shut down with no problems. System is operating normally at this time.
I found broken wire to high pressure switch repaired wire check system unit working properly at this time
Annual service clean and check system flush drain. System only slightly under charged operates normal
Checked operation of unit, found and traced low voltage problem to defrost board timer. Unit will need new defrost board.
Found first Florida heat pump low on charge. Added two lbs. of R22. Leak checked and found no leaks at this time. Schrader valve caps were left off and I put back on when done. Second system had a bad capacitor. Replaced with new capacitor and verified proper operation. Blew drain line out on each unit. Recommend both ductless systems evaporators and condensers be cleaned. Evaporators and blower wheels need it as soon as possible.
Switch Zone 2 stat from heat pump to conventional in order to allow Zone board to call for heat