Great service ahead of scheduled time which is appreciated. Mike called ahead and asked if he could arrive early and called again to explain a slight delay. Outstanding communications to keep the customer aware of current status. I rated a four on pricing of the cap that was replaced, but the warranty on the USA made part is substantial and of value. Overall very satisfied with the response time, technician professional and technical skills, and job completion. Well done ..... Thank you.
Don, the visit today was obvious to see what the problem might be with the mold growth on the ceiling and the condensation on the Great Room registers. We do not want advice on how to treat the symptom of the problem. We expect the cause of the problem to be corrected. Within the last couple of years, we had a larger unit put in to replace the previous system that was smaller(never had a problem with mold/condensation). Also, we had the UV system installed in May/June 2020. Second service visit schedule for Weds. morning. Trust problem will be corrected. Charlie
Prompt, polite and reasonable cost. I will highly recommend your company to neighbors and friends.
Fast, friendly, efficient. Excellent on all counts.
Keith was well mannered, knowledgeable and got the unit up and running. He is a credit to your company.
Clogged drain ,one flushed cleaned drain pan,drain line and added dawn cycled tested unit running at this time
Found bad capacitor replace capacitor check system unit working properly at this time
Drain line double trapped unit in attic homeowner had items on drain line causing double trap adjusted pitch of drain line unit draining properly at this time.
Found outdoor communication fault and drain line not draining properly flush drain line tightened connections and for that air handler and connections at bored in condenser unit working and draining properly at this time charges per Dale
Ran and check system for owner's request. All amp draws are good. Refrigerant charge and temperatures are within specs of manufacturer. System is getting old but is running fine at this time.
Rescheduling to return with Dale multiple sweating issues
Install of one ton AC unit pending load calculation. Electrical has been run.
Blew drain line out and flushed. Added treatment and restored power. Observed system run and drain for at least 15 minutes, System is operating properly at this time.
Found bat x13 module ordered module homeowner paid $65 with a check and $2 cash
Found drain line not draining properly flush drain line drain pan unit draining properly at this time
System not running, no outdoor fan. replaced bad capacitor flush drain and instructed customer on air filter replacement. Low voltage fuse blown after restarting equipment check connections and replace fuse, system operates normal.
Call cancelled by Steve
System Cooling insufficiently flush drain and coil, float shuts off y. Check the capacitors, replaced blower cap. Ran and check system, consider having system serviced in the fall
Dead rat up in control box,shorted contactor replace with new, system operating &functioning properly
Customer said thermostat was reading room temperature higher than actual temperature and making it colder than their actual setpoint. Verified contactor in unit was not sticking. Ran thermostat up and down several times and observed system turn on and off normally. This thermostat needs batteries to operate and batteries in thermostat have been in at least a year and a half per customer. Weak batteries can cause operating issues with thermostat. Replaced with new batteries supplied by customer. System is running normally at this time. No answer to phone at this time. BILL CUSTOMER