Mike showed up late on a Saturday to get my ac going again. even though heat index was pushing 110 degrees outside, he still had a smile on his face. you could tell he knew what he was doing. Found problem right away. Even told me the part was under warranty which I was not expecting. Instead of trying to take as much money as possible, he went out of his way to keep cost down. I would use them again. Will rec to all my friends!!!!!!