Matthew O'Connell, Service Technician #432, was on call on Sat., 2/18/2017 and responded in a very timely manner to check why my A/C system was not operating. His troubleshooting resulted in quickly identifying the issue. He ordered the needed parts and returned on Mon., February 20 to remove the damaged parts that were causing the problem and replaced them. He provided a lot of information to me on both days, and he thoroughly answered all my questions. He is a very professional and highly competent service tech, and I appreciate the work he performed to get my A/C system back in operating order. Thank you, Matthew!
