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Quality
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Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
We were very happy with our service professional. Thank you!
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Overall Experience
Quality
Price
Convenience
Glen was the consummate professional. Very detailed in evaluation the effectiveness and performance of our AC. When he noticed signs of problems, he investigated and fixed them immediately. He left no stone unturned. He is the best we have had from Bay Area.
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Overall Experience
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Came soon after I called and his work was exceptional.
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Glen was very thorough. I really appreciate his diligence and excellence.
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Would recommend Bay Area to others.
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FOUND CONDENSER LOCKED OUT ON LOW PRESSURE. RESET AND TESTED COOLING. NOTICED INDOOR RETURN TEMPERATURE WAS VERY LOW 56 DEGREES. SYSTEM IS A ZONE DAMPER SYSTEM . FOUND THAT BYPASS DAMPER IS BROKEN AND NOT CONTROLLING AIRFLOW ANYMORE. THIS IS CAUSING SYSTEM TO ICE UP AND THEN SHUT OFF ON LOW PRESSURE. OREDERED NEW 12INCH BY DAMPER PASS. COST IS PENDING. RECALL Customer wants quote on price to replace bypass damper.
FOUND CONDENSER LOCKED OUT ON LOW PRESSURE. RESET AND TESTED COOLING. NOTICED INDOOR RETURN TEMPERATURE WAS VERY LOW 56 DEGREES. SYSTEM IS A ZONE DAMPER SYSTEM . FOUND THAT BYPASS DAMPER IS BROKEN AND NOT CONTROLLING AIRFLOW ANYMORE. THIS IS CAUSING SYSTEM TO ICE UP AND THEN SHUT OFF ON LOW PRESSURE. OREDERED NEW 12INCH BY DAMPER PASS. COST IS PENDING. RECALL Customer wants quote on price to replace bypass damper.
Add return to BR and replace grill in hall. 12x30 FB grill
On arrival found the condensate pump unplugged. Plugged the pump back in and the pump turned on and pumped out the water. When the GFI trips the pump losses power and then the system will not work in heating or cooling. At this point I would recommend running a new drain line and remove the condensate pump as it isn't really needed. Searched for a 410a leak and wasn't able to locate one. Will try again when we return to complete some other work. Note: Zone damper 4 will only close to 1 instead of 0. Which allows some air flow through the damper.
On arrival found the condensate pump unplugged. Plugged the pump back in and the pump turned on and pumped out the water. When the GFI trips the pump losses power and then the system will not work in heating or cooling. At this point I would recommend running a new drain line and remove the condensate pump as it isn't really needed. Searched for a 410a leak and wasn't able to locate one. Will try again when we return to complete some other work. Note: Zone damper 4 will only close to 1 instead of 0. Which allows some air flow through the damper.
Perform yearly maintenance checks and cleanings. Inspect DW and recomend return added.
Discussed options of infinity substitute for performance that is not available. Customer doesn't want communicating system.
Annual maintenance, all systems functions were within normal parameters, normal physical conditions for age Customer pre-paid
Found blower speed set on wrong speed and not moving enough air across indoor coil in heating causing head pressure to build too high and make hot gas noise. Set to proper speed. Loosened mounting bolts on compressor and reduce sound conduction. Warranty.
Found blower speed set on wrong speed and not moving enough air across indoor coil in heating causing head pressure to build too high and make hot gas noise. Set to proper speed. Loosened mounting bolts on compressor and reduce sound conduction. Warranty.
Custmer was unable to be home today. Will need to reschedule.
Custmer was unable to be home today. Will need to reschedule.
4 ton HP with dehumidification AH and thermidistat.
4 ton HP with dehumidification AH and thermidistat.