Technician was professional and pleasant. My AC is about 17 yrs old. It was working fine when I called Bay Area. However I hadn't lived in the house wanted to make sure I wasn't going to have any issues. I expected a sales pitch at the end of the appointment. You know the one...Old unit time, for a new one etc. When I asked the technician if I should be concerned with anything I was told that he didn't see any issues with the unit! AWESOME AND HONEST! Will definitely use Bay Area AC again. I only gave a 4 star in price because I had a competitors coupon for 1/2 the price. I had originally scheduled them come out. My husband didn't know and made appointment with Bay.