Excellent service from initial meeting through installation . Everyone did exactly what they said they would do—Superior product, clear explanation of options, professional installers.
You came when I needed you.
From installation to maintenance, Bay Area is a top notch company. Great employees in office and the Nate certified service guys. Extremely satisfied with my decision to go with Bay Area for HVAC system!
Marc arrived in a timely manner and immediately addressed my concerns. He checked on the items I described, as best I could describe them, and identified the issue instantly. A quick fix and everything was back to perfection! Than you Marc and Bay Area AC!
Service was provided within 2 hours of my initial call. Cliff was professional and was able to fix my AC problem very quickly. Thank you!
Helpful and knowledgeable
Fast, on time, friendly and found problem fast
Installed 20" 30" filter grill
Replaced the low voltage wiring from the air handler to the condenser. Also fixed the wiring at the air handler. Warranty no charge.
16 SEER 10-YEAR PARTS AND 1-YEAR LABOR WARRANTY
Checked continuity of all thermostat wires between indoor unit and outdoor unit. Had to use alternate conductors for two wires to condenser. Used green in place of orange and black for Y2. Restarted and and tested cooling and heating. Warranty.
Replaced dual run capacitor that was weak and over heating condenser fan motor. Restarted and tested cooling.
New system. Found that heatpump was getting O Signal at air handler but not at condenser. Suspect that existing thermost wire is broken under ground. Rigged system to run on cooling only but will need to return ASAP on Monday with 2 techs to pull new thermostat wire. Warranty
Found a blown fuse due to a low voltage wire wasn't terminated during the last visit which lead to a low voltage short. A few of the wires going to the condenser are damaged and if recommend running a new thermostat wire. Will need two technicians.
16 SEER 10-YEAR PARTS AND 1-YEAR LABOR WARRANTY-SUBSTITUTING 16 SEER INFINITY FOR OTHER CONDENSER NOT AVAILABLE
Fan drawing high amps, replaced capacitor, amp draw lowered some but still high. Top of grate completely rotted, would not be able to replace motor without new top.
Recommend replacing stat wire to OD unit with new equipment. System only operating with Em heat, attempted to operate heat pump but short to ground causing fuse to blow.
Confirmed blower motor failed 16 pin ECM
Upon arrival i turned blower on to find leaks. I sealed the holes from attic with tape and all around plenum and then coated with mastic. I could not find any leaks at this time.
Found that one element in electric heat package is shorted and either opening breaker or 24 volt fuse when system tries to run aux heat. Disabled electric heat package and ordered replacement. Warranty.
Upon arrival there was a burnt wire smell and arcing sound. I found hard start had burnt. I removed and tested capacitor and is getting weak but ok at this time. I repaired wire terminals and ordered a quote only for new defrost board. Board was very hot from short but working at this time. I got equipment info.
Upon arrival the homeowner said she called and canceled call an hour before I got here.