Aidan was polite and very professional in his semiannual inspection.
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Jeremy was very thorough and give honest information. Great guy!
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very friendly and gets right to the point if a problem occurs he is the best
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Jeremy called me to let me know when he would arrive. Listened to what our problem was and went straight to work. He was knowledgeable and was able to give me some borrowed time, unit 15yo. Definitely would recommend him!
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Jeremy provided the good service I expect from Benson’s.
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Sebastian is a great young man, very focused and professional. Send him again next time!
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This was a return visit for Aidan. He is very professional and clearly explained each step as it was done. I hope that you will continue to support his career.
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Ray is great and I hope he is always our technician. He is so polite and respectful, he explains everything so well and has always done a wonderful job!
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Response from Benson's Heating and Air Conditioning:
Thank you so much for your amazing review! We will share this with the team to let them know to keep up the amazing work!
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Aiden was very polite and thorough in his explanations. He offered to replace the filter and cleaned around the the outside unit.
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Today I arrived on site and performed a summer tune-up. **Indoor Unit (Garage, Attic):** * Whole home unit serviced. * Filter: * Washed washable filter. * Checked pleated 20x25 filter. * Indoor coil condition: Fair. **Outdoor Unit (Side of House):** * Outdoor coil condition: Fair. **Electrical Components:** * Tested and inspected: Blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, compressor start capacitor, and electrical wiring; all working within manufacturer's specifications. **System Components:** * Inspected: Blower wheel, secondary drain pan, primary drain pan, and electrical wires; all in good working condition. **System Testing & Adjustments:** * Return air temperature: 78.0°F. * Supply air temperature: 60.0°F. * Condensate drain system: * Cleared drain line. * Cleaned primary pan. * Cleaned secondary pan. * Tested safety switch. **Final S
Today I arrived on site and performed a summer tune-up. **Filtration:** * Replaced the 20x25 pleated filter using the customer's spare filters. * Checked the filter. **Coils:** * Observed the indoor coil condition as fair. * Observed the outdoor coil condition as fair. **Electrical Components (Tested and Working):** * Verified proper operation of the blower motor. * Verified proper operation of the condenser fan motor. * Verified proper operation of the compressor. * Verified proper operation of the blower run capacitor. * Verified proper operation of the compressor run capacitor. * Verified proper operation of the fan run capacitor. * Verified proper operation of the compressor start capacitor. * Verified proper operation of the contactor. * Verified proper operation of the electrical wiring. **System Components (Inspected and Working):** * Confirmed good condition of the blower wheel. * Confirmed good condition of the secondary drain pan. * Con
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Attic Furnace):** * Observed the unit to be in fair condition. * Confirmed filter size as 20x20x1. * Noted customer will provide their own filters (pleated 1"). * Inspected and found the indoor coil to be in fair and clean condition. **Outdoor Unit (Side of House, Straight Cool):** * Observed the unit to be in fair condition. * Inspected and found the outdoor coil to be in fair and clean condition. **Electrical Components (Tested and Working):** * Verified proper operation and amperage within manufacturer specs for: * Blower Motor * Inducer Draft Motor * Condenser Fan Motor * Compressor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Electrical Wiring **System Components (Inspected and Working):** * Confirmed good condition and proper function of: * Blower Wheel * Burners * Exhaust F
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Furnace in Attic/Garage):** * Checked the pleated 20x25x4 filter (2-6"), which was in fair condition. * Confirmed the indoor coil was clean and in fair condition. **Outdoor Unit (Straight Cool on Side of House):** * Verified the outdoor coil was clean and in fair condition. * Tested and inspected the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring; all were working properly within manufacturer's specifications. * Inspected the blower wheel, primary drain pan, and secured electrical wires; all were in good condition and working properly. **System Performance:** * Measured a return air temperature of 77.0°F and a supply air temperature of 58.0°F. * Cleared the condensate drain line and cleaned out the primary pan. * Dusted the thermostat and restored power to the units. * Tested the ther
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. Here's a summary of the work completed: **Indoor Unit (Air Handler in Garage/Attic):** * Verified the unit's overall condition as good. * Checked the 12x30x1 antimicrobial filter and confirmed it was in good condition. * Confirmed the indoor coil was clean and in good condition. * Inspected the blower wheel, primary drain pan, and secured electrical wires, all found to be in good working order. **Outdoor Unit (Heat Pump on Side of House):** * Verified the unit's overall condition as good. * Confirmed the outdoor coil was clean and in good condition. * Tested and confirmed proper operation of the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring within manufacturer specifications. **System Performance:** * Measured return air temperature at 80.0°F and supply air temperature at 55.0°F. * Cleared the cond
Today I arrived on site to perform a summer tune-up. Here's a summary of the work completed: **System Overview** * Overall equipment condition: Fair. * Unit services area: Whole Home. **Indoor Unit (Air Handler in Attic)** * Filter: Respicare, 20x20. Checked filter condition today. * Indoor coil condition: Fair, Clean. **Outdoor Unit (Heat Pump on Side of House)** * Outdoor coil condition: Good, Clean. **Electrical Components** * Tested and inspected: Blower Motor, Condenser Fan Motor, Compressor, Blower Run Capacitor, Compressor Run Capacitor, Fan Run Capacitor, Contactor, Defrost Control Board, Electrical Wiring. All working properly within manufacturer's specs. **Component Inspection** * Inspected and found in good condition: Blower Wheel, Ductwork, Electrical Wires Secured, Primary Drain Pan, Secondary Drain Pan. **Measurements** * Return air temperature: 77.0 Degrees Fahrenheit. * Supply air temperature: 49.0 Degrees Fahrenheit. **Condensate Drain Sy
Today I arrived on site and performed a summer tune-up on your system. Here’s a summary of the work completed: **Indoor Unit (Air Handler in Attic):** * Checked the pleated 1" filter (20x20x1). Noted customer has spare filters and will replace them. * Confirmed the indoor coil is clean and in good condition. **Outdoor Unit (Heat Pump on Side of House):** * Cleaned the outdoor coil, which was in good condition. **Electrical Components (Tested and Working Properly):** * Verified proper operation of the blower motor, condenser fan motor, and compressor. * Tested and confirmed the blower run capacitor, compressor run capacitor, and fan run capacitor are functioning within specifications. * Inspected and confirmed the contactor, defrost control board, and electrical wiring are working correctly. **System Components (Inspected and in Good Condition):** * Confirmed the blower wheel, ductwork, and electrical wires are secured properly. * Verified the primary and seconda
Today I arrived on site and performed the following maintenance and inspection tasks: **Indoor Unit (Air Handler):** * Confirmed the unit is located in the garage/attic and services the whole home. * Observed the indoor coil is clean and in good condition. * Checked the pleated 20x20x5 filter, and noted the customer will replace it themselves. **Outdoor Unit (Heat Pump):** * Verified the unit is located on the side of the house. * Confirmed the outdoor coil is clean, and cleaned it today. **Electrical Components (Tested and Inspected - Working Properly):** * Verified proper operation of the blower motor, condenser fan motor, and compressor. * Confirmed proper operation of the blower run capacitor, compressor run capacitor, and fan run capacitor. * Verified proper operation of the contactor and defrost control board. * Confirmed electrical wiring is working properly. **System Components (Inspected - Good Condition):** * Confirmed the blower wheel, ductwork, and e
Today I arrived on site and performed a summer tune-up on the whole-home system. The equipment is currently in good condition and operating properly. **Indoor Unit (Attic Air Handler):** * Verified the indoor coil is clean and in good condition. * Confirmed the pleated 1" filter is in good condition; customer will replace filters themselves. **Outdoor Unit (Side of House Heat Pump):** * Confirmed the outdoor coil is clean and in good condition. * Tested and inspected the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, defrost control board, and electrical wiring; all are working properly within manufacturer's specifications. * Inspected the blower wheel, ductwork, electrical wires, primary drain pan, and secondary drain pan; all are in good condition and working properly. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary and secondary pans. * Tested the safe
The customer approved an estimate for a motor module combo. I returned Thursday, August 28 and installed the new motor and module. After installation, I tested your system operations. Your system is operating/cooling properly at this time
Installed a new 18 Seer 24K BTU Samsung Mini Split Heat Pump in the dome house. The new system comes with a 10 year parts and 1 year labor warranty. The electrical was not what we requested, we requested a dedicated 30Amp 240Volt service. The electrician did not provide a service for the mini split. We wired the mini split and surge protector into a disconnect so when the electrician runs their electrical line for the mini split they may wire directly into the disconnect and mount.
Upon arrival, I found the customers system not cooling properly due to a bad indoor blower motor/module combo. I sent an estimate to replace the motor/module combo. The estimate was approved. We will call to schedule insulation as soon as the motor arrives in our hands. The motor is 2 to 3 business days out .
Today I performed a routine maintenance on your HVAC equipment. I checked all electrical connections on both indoor and outdoor equipment, flushed the drain line, changed your air filter, checked the capacitor ratings, and checked the pressures on the residential heat pump system. Your system is operating properly at this time
Today I arrived on site and performed a summer tune-up on your system. Here's a summary of the work completed: **Indoor Unit (Air Handler - Garage, Attic):** * Replaced the pleated 16x20 air filter. * Observed the indoor coil in fair condition. **Outdoor Unit (Heat Pump - Side of House):** * Observed the outdoor coil in clean, fair condition. * Verified proper operation of the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. * Confirmed the blower wheel, secured electrical wires, primary drain pan, and secondary drain pan are in good working order. **System Performance:** * Measured a return air temperature of 73.0°F and a supply air temperature of 57.0°F. * Cleared the condensate drain line and cleaned out the primary pan. * Restored power to the units. **Recommendations:** * Recommend installing a safety shut-off switch. **Overall:** The system is currently working properly. Tallah
Today I arrived on site and performed a summer tune-up on your system. Here’s a summary of the work completed: **Indoor Unit (Air Handler):** * Located in closet; unit condition is fair. * Cleaned the indoor coil, which was in fair condition. * Replaced the pleated 1" filter (multiple sizes). **Outdoor Unit (Heat Pump):** * Located on the side of the house; unit condition is fair. * Outdoor coil condition is fair. **Electrical Components (Tested and Working):** * Verified proper operation of blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. **System Components (Inspected and Working):** * Confirmed blower wheel, secured electrical wires, primary drain pan, and secondary drain pan are in good condition. **Condensate Drain System:** * Cleared the clogged drain line and cleaned out the primary pan. The drain was clogged upon arrival. **Temperature Readings:** * Return air temperature: