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Service with Raymond is always great, please make sure he is always my technician. Very explanatory on any issues and concerns and is always respective. Just always a great experience with Raymond and Benson’s
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While I understand all new employees need on job experience, my preference in the future for my address, is to always have a long term, seasoned employee for ANY services needed. As long as that requirement for me is met, I’m happy! Newbies miss things and they need someone supervising them until they get it right!
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Jeremy is great! Always efficient and works hard to make the problem right!
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The technician was a very nice man. Very professional in his work
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Aidan was polite and very professional in his semiannual inspection.
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Jeremy was very thorough and give honest information. Great guy!
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very friendly and gets right to the point if a problem occurs he is the best
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Jeremy called me to let me know when he would arrive. Listened to what our problem was and went straight to work. He was knowledgeable and was able to give me some borrowed time, unit 15yo. Definitely would recommend him!
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Jeremy provided the good service I expect from Benson’s.
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Sebastian is a great young man, very focused and professional. Send him again next time!
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This was a return visit for Aidan. He is very professional and clearly explained each step as it was done. I hope that you will continue to support his career.
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Ray is great and I hope he is always our technician. He is so polite and respectful, he explains everything so well and has always done a wonderful job!
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Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Attic Closet):** * Replaced the 16x20x5 pleated filter with a spare provided by the customer. * Confirmed the indoor coil is in fair and clean condition. **Outdoor Unit (Side of House - Heat Pump):** * Verified the outdoor coil is in fair and clean condition. * Tested and confirmed proper operation of the blower motor, heat strip kit, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, and contactor. * Confirmed electrical wiring is working properly within manufacturer's specifications. * Inspected and confirmed the blower wheel, secondary drain pan, primary drain pan, electrical wires, and ductwork are in good condition and working properly. **System Performance:** * Measured a return air temperature of 75.0°F and a supply air temperature of 132.0°F. * Cleared the condensate drain line.
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler in Closet):** * Observed the indoor unit to be in fair condition. * Confirmed the indoor coil is clean and in fair condition. * Noted the filter size is 20x30, pleated 1". Customer has spare filters and will replace them. **Outdoor Unit (Heat Pump on Side of House):** * Observed the outdoor unit to be in fair condition. * Confirmed the outdoor coil is clean and in fair condition. **Electrical Components:** * Tested and inspected the blower motor, heat strip kit, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring; all are working properly within manufacturer's specifications. **Component Inspection:** * Inspected the blower wheel, primary drain pan, electrical wires, and ductwork; all are in good condition and working properly. **System Readin
Today, I arrived on site to perform a tune-up on the HVAC system. Overall Equipment Condition: * Condition rated as fair. Indoor Unit Details: * Located in the closet. * Serves the whole home. * Antimicrobial filter replaced today, size 20x20. Indoor Coil Condition: * Rated as fair. Outdoor Unit Details: * Located in the back yard. * Outdoor coil condition rated as fair. Electrical Component Testing: * Blower Motor, Blower Run Capacitor, Compressor, Compressor Run Capacitor, Fan Run Capacitor, Contactor, and Electrical Wiring tested and working properly within manufacturer specs. Component Inspections: * Blower Wheel, Primary Drain Pan, and Electrical Wires secured in good condition. * No components found in poor condition. Additional Testing: * No carbon monoxide detected. Temperature Readings: * Return Air Temperature: 77.0°F. * Supply Air Temperature: 52.1°F. Condensate Drain System Maintenance: * Cleared drain line. * Cleaned out primary pan. * Tested safety switch. Additional Note
10/14/2025- I arrived on site and replaced the faulty blower motor with OEM parts. After installation of the new equipment I tested the new motor in every mode of operation and have confirmed that the unit is now functioning properly. I then tested the unit under load and have verified that this unit is functioning and cooling properly with a 20 degree temperature split. All components are functioning within spec and this unit is working properly at the time of service. The customer has paid $900.00 is cash and the remaining $12.71 with card. Thank you for your business.
The customer approved an estimate I sent out after the maintenance last week to replace a bad damper actuator for the zone system. I have to replacing the zone damper actuator. I tested the damper in the system operations. Your zone system is operating properly at this time .
Upon arrival, I found the customer’s Dyke and split system not cooling properly due to the condenser being tripped on a hard lockout at the Copeland scroll protector. I checked the capacitor in the system operations and everything checked out good when I reset the Copeland school protector the system came on and started cooling properly. I then checked the pressures and everything checked out good to go in. The system dropped from 78° and was satisfied at 76° before I could leave. Your system is operating properly at this time
Today I performed a fall tuneup on your Amana heat pump unit. Everything is working properly at this time. Thank you for your business. Crawfordville FL
Today, I arrived on site to perform a winter maintenance on the HVAC equipment. Equipment Condition: * Overall equipment condition noted as fair. * Indoor unit located in a closet, servicing the whole home. * Outdoor unit situated on the side of the house, condition fair and clean. Filtration: * Replaced pleated 1" filter today. * Filter size: 4) 12x24x1. Indoor Coil: * Condition assessed as fair. * Recommended duct cleaning for optimal performance. Electrical Components: * Blower motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring tested and confirmed to be working properly within manufacturer specs. Components in Good Condition: * Blower wheel, primary drain pan, electrical wires secured, and ductwork inspected and functioning well. Temperature Readings: * Return air temperature recorded at 70.0 degrees Fahrenheit. * Supply air temperature measured at 110.0 degrees Fahrenheit. Condensate Drain System: * Cleared the drain line and cleaned b
Today I performed a fall tuneup on your Tempstar heat pump unit. I tested electrical components, checked the filter, cleared and primed the drain line, and ran the system in heat mode. The system is heating and cooling properly at this time. Thank you for your business. Crawfordville FL
Today I performed a fall tuneup on your Goodman heat pump unit. I tested electrical components, cleared the drain line, replaced the filter, and checked pressures. I found the system somewhat low on refrigerant and I found a leak in the evaporator coil. I have given an estimate to replace the coil. The system is cooling and heating properly in the meantime.
Today I arrived on site and performed a winter tune-up. Here's a summary of the work completed: **Indoor Unit (Package Unit):** * Noted the overall equipment condition as fair. * Brush cleaned the indoor coil, which was in good condition. * Hosed down the evaporator coil. * Checked the antimicrobial filter; customer will provide their own replacement filters. **Outdoor Unit (Heat Pump, Package Unit):** * Noted the outdoor coil condition as fair and cleaned it. **Electrical Components:** * Tested and confirmed proper operation of the blower motor, heat strip kit, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. * Inspected and confirmed good condition of the blower wheel, secured electrical wires, primary drain pan, and secondary drain pan. **System Checks:** * Cleared the drain line and cleaned out the primary pan in the condensate drain system. * Measured a return air temperature of 74.0°F and a s
Today I performed a routine maintenance on your HVAC equipment. I checked all electrical connections on both indoor and outdoor equipment. Washed your filters flushed your drain lines checked your capacitor ratings and then check system operations after the maintenance. During the maintenance I noticed the upstairs zone was stuck open, which it explained why it’s so cold up there. I will go back in the history and see when we last replaced them and get an estimate emailed over ASAP if they’re no longer under warranty to replaced the zone damper actuator. Other than that, everything else is operating properly at this time .
Upon arrival I found the customer’s secondary pan had been filling up with water since the end of July. We were just out at the end of July for the same thing and the customers had to empty the drain pan twice since. After further inspecting the system, I found where the primary drain line comes out of the air handler cabinet. It had popped out of the coupling and was draining out of the armor flex directly into the secondary pan. I was able to get the drain back in the coupling. I flushed the drain line and then let the system run until it started draining. Your system is cooling/draining properly at this time
Today I arrived on site and performed a winter tune-up on the system. Here's a summary of the work completed: **Indoor Unit (Air Handler - Garage):** * Checked the pleated 20x25 filter. * Observed the indoor coil in fair condition. **Outdoor Unit (Heat Pump - Side of House):** * Cleaned the outdoor coil, which was in fair condition. **Electrical Components:** * Tested and confirmed proper operation of the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. **System Components:** * Inspected and confirmed good condition of the blower wheel, secured electrical wires, primary drain pan, and secondary drain pan. **Measurements & Adjustments:** * Measured a return air temperature of 74.0°F and a supply air temperature of 106.0°F. * Cleared the condensate drain line and cleaned out the primary pan. * Tested the safety switch. * Restored power to the units. Tallahassee Fl View my findings fr
Today I arrived on site and performed a winter time tune up on your system, and it is working properly at this time. **Indoor Unit (Air Handler in Attic):** * Checked and washed the 20x20 washable filter. * Confirmed the indoor coil is in good, clean condition. **Outdoor Unit (Heat Pump in Back Yard):** * Confirmed the outdoor coil is in good, clean condition and cleaned it. * Tested and inspected the following electrical components, all working within manufacturer's specs: * Blower Motor * Heat Strip Kit * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Defrost Control Board * Electrical Wiring * Inspected the following components, all in good working condition: * Blower Wheel * Ductwork * Electrical Wires Secured * Primary Drain Pan * Secondary Drain Pan **Condensate Drain System:** * Cleared the drain line. *