Jeremy was very thorough and give honest information. Great guy!
Overall Experience
Quality
Price
Convenience
very friendly and gets right to the point if a problem occurs he is the best
Overall Experience
Quality
Price
Convenience
Jeremy called me to let me know when he would arrive. Listened to what our problem was and went straight to work. He was knowledgeable and was able to give me some borrowed time, unit 15yo. Definitely would recommend him!
Overall Experience
Quality
Price
Convenience
Jeremy provided the good service I expect from Benson’s.
Overall Experience
Quality
Price
Convenience
Sebastian is a great young man, very focused and professional. Send him again next time!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
This was a return visit for Aidan. He is very professional and clearly explained each step as it was done. I hope that you will continue to support his career.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Ray is great and I hope he is always our technician. He is so polite and respectful, he explains everything so well and has always done a wonderful job!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Response from Benson's Heating and Air Conditioning:
Thank you so much for your amazing review! We will share this with the team to let them know to keep up the amazing work!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Aiden was very polite and thorough in his explanations. He offered to replace the filter and cleaned around the the outside unit.
Overall Experience
Quality
Price
Convenience
Great knowing within 5+- minutes when they will arrive.
Overall Experience
Quality
Price
Convenience
The customer approved an estimate for a motor module combo. I returned Thursday, August 28 and installed the new motor and module. After installation, I tested your system operations. Your system is operating/cooling properly at this time
Installed a new 18 Seer 24K BTU Samsung Mini Split Heat Pump in the dome house. The new system comes with a 10 year parts and 1 year labor warranty. The electrical was not what we requested, we requested a dedicated 30Amp 240Volt service. The electrician did not provide a service for the mini split. We wired the mini split and surge protector into a disconnect so when the electrician runs their electrical line for the mini split they may wire directly into the disconnect and mount.
Upon arrival, I found the customers system not cooling properly due to a bad indoor blower motor/module combo. I sent an estimate to replace the motor/module combo. The estimate was approved. We will call to schedule insulation as soon as the motor arrives in our hands. The motor is 2 to 3 business days out .
Today I performed a routine maintenance on your HVAC equipment. I checked all electrical connections on both indoor and outdoor equipment, flushed the drain line, changed your air filter, checked the capacitor ratings, and checked the pressures on the residential heat pump system. Your system is operating properly at this time
Today I arrived on site and performed a summer tune-up on your system. Here's a summary of the work completed: **Indoor Unit (Air Handler - Garage, Attic):** * Replaced the pleated 16x20 air filter. * Observed the indoor coil in fair condition. **Outdoor Unit (Heat Pump - Side of House):** * Observed the outdoor coil in clean, fair condition. * Verified proper operation of the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. * Confirmed the blower wheel, secured electrical wires, primary drain pan, and secondary drain pan are in good working order. **System Performance:** * Measured a return air temperature of 73.0°F and a supply air temperature of 57.0°F. * Cleared the condensate drain line and cleaned out the primary pan. * Restored power to the units. **Recommendations:** * Recommend installing a safety shut-off switch. **Overall:** The system is currently working properly. Tallah
Today I arrived on site and performed a summer tune-up on your system. Here’s a summary of the work completed: **Indoor Unit (Air Handler):** * Located in closet; unit condition is fair. * Cleaned the indoor coil, which was in fair condition. * Replaced the pleated 1" filter (multiple sizes). **Outdoor Unit (Heat Pump):** * Located on the side of the house; unit condition is fair. * Outdoor coil condition is fair. **Electrical Components (Tested and Working):** * Verified proper operation of blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. **System Components (Inspected and Working):** * Confirmed blower wheel, secured electrical wires, primary drain pan, and secondary drain pan are in good condition. **Condensate Drain System:** * Cleared the clogged drain line and cleaned out the primary pan. The drain was clogged upon arrival. **Temperature Readings:** * Return air temperature:
Today I arrived on site and performed a summer tune-up on your system. Here's a summary of the work completed: **Indoor Unit (Air Handler in Garage Closet):** * Checked the 20x25 pleated filter and confirmed it was the correct size. * Verified the filter's condition. * Confirmed the indoor coil was in good, clean condition. * Inspected the blower wheel, electrical wires, primary drain pan, and secondary drain pan, all found to be in good working order. **Outdoor Unit (Heat Pump on Side of House):** * Cleaned the outdoor coil and confirmed it was in good condition. **Electrical Components:** * Tested and confirmed proper operation of the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. **System Performance:** * Measured a return air temperature of 78.0°F and a supply air temperature of 57.0°F. * Cleared the condensate drain line. * Cleaned out the primary drain pan. * Tested the safe
Upon arrival I found the customer’s split system not cooling properly due to a clogged primary drain line. I sent an estimate to flush the drain line. Estimate was approved. After flushing the drain line I tested the system operations and pressures. Your system is operating/cooling properly at this time.
Upon arrival, I found the customers American Standard heat pump split system not cooling properly due to a bad, dual run capacitor. The capacitor was still covered under a manufacturer part warranty. However, the labor was not covered. I sent an estimate for labor. The customer approved it. After installing the new capacitor, I tested your system operations in your system is operating/cooling properly at this time.
Today I arrived on site and performed a summer tune-up on the system. **Indoor Unit (Air Handler in Attic):** * The indoor unit is in fair condition and services the whole home. * Washed the washable 16x20 filter. * The indoor coil is clean and in good condition. **Outdoor Unit (Heat Pump in Back Yard):** * The outdoor coil is clean and in good condition. * Tested and inspected the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring; all are working properly within manufacturer's specifications. * Inspected the blower wheel, secured electrical wires, primary drain pan, and secondary drain pan; all are in good condition and working properly. **System Checks:** * Measured a return air temperature of 75.0°F and a supply air temperature of 57.0°F. * Cleared the drain line, cleaned out the primary pan, and tested the safety switch. I found the safety full upon arrival, but the unit was still runni
Upon arrival, I found the customers HVAC system popping the fuse. The customer tried to swap thermostat himself and the system would not work right. When I arrived, I just had to reprogram the thermostat put a fuse in that the customer supplied and the system came on and started cooling properly. Your system is operating properly at this time .
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Package Unit):** * Observed the indoor unit to be in fair condition. * Confirmed the indoor coil was clean. * Replaced the existing filter with an antimicrobial filter (size 18x40x1). Customer has spare filters and will handle future replacements. * Serviced the whole home filtration system. **Outdoor Unit (Package Unit):** * Observed the outdoor unit to be in fair condition. * Confirmed the outdoor coil was clean. **Electrical Components:** * Tested and inspected the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. All components are working properly within manufacturer's specifications. **System Components:** * Inspected the blower wheel, primary drain pan, and electrical wires. All components are in good condition and working properly. **System Performance:** * Measured a return
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Air Handler - Garage, Attic):** * Observed the indoor unit to be in fair condition. * Confirmed the indoor coil was clean and in fair condition. * Noted the filter size as 20x25x1 (pleated 1"). * Customer has spare filters and will replace them. * Inspected the blower wheel, primary drain pan, electrical wires, and ductwork; all are in good condition. * Tested the blower motor and electrical wiring; all are working properly. **Outdoor Unit (Heat Pump - Side of House):** * Observed the outdoor unit to be in fair condition. * Confirmed the outdoor coil was clean and in fair condition. * Tested the condenser fan motor, compressor, compressor run capacitor, fan run capacitor, and contactor; all are working properly. **System Performance:** * Measured a return air temperature of 77.0°F and a supply air temperature of 55.0°F. * Cleared the condensate drain li
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Air Handler in Garage/Attic):** * Observed the overall condition as fair. * Confirmed filter size is 20x20x4. * Checked the pleated 2-6" filter; customer has spare filters and will replace themselves. * Verified indoor coil condition as fair and clean. **Outdoor Unit (Heat Pump on Side of House):** * Observed the overall condition as fair. * Verified outdoor coil condition as fair and clean. **Electrical Components:** * Tested and confirmed proper operation within manufacturer's specifications for: * Blower Motor * Condenser Fan Motor * Compressor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Electrical Wiring **System Components:** * Inspected and confirmed good condition and proper operation of: * Blower Wheel * Primary Drain Pan * Electrical Wires Secured * Ductwork **Measureme
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Air Handler in Attic):** * Replaced the 20x20x5 pleated filter. * Confirmed the indoor coil is in fair condition and clean. **Outdoor Unit (Heat Pump on Side of House):** * Verified the outdoor coil is in fair condition and clean. * Tested and inspected the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring; all are working properly within manufacturer's specifications. * Inspected the blower wheel, primary drain pan, and secured electrical wires; all are in good condition and working properly. **System Performance:** * Measured a return air temperature of 72.0°F and a supply air temperature of 51.0°F. * Cleared the condensate drain line, cleaned out the primary pan, and tested the safety switch. **Additional Actions:** * Dusted the thermostat, restored power to the units, checked the the