Jeremy provided the good service I expect from Benson’s.
Overall Experience
Quality
Price
Convenience
Sebastian is a great young man, very focused and professional. Send him again next time!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
This was a return visit for Aidan. He is very professional and clearly explained each step as it was done. I hope that you will continue to support his career.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Ray is great and I hope he is always our technician. He is so polite and respectful, he explains everything so well and has always done a wonderful job!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Response from Benson's Heating and Air Conditioning:
Thank you so much for your amazing review! We will share this with the team to let them know to keep up the amazing work!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Aiden was very polite and thorough in his explanations. He offered to replace the filter and cleaned around the the outside unit.
Overall Experience
Quality
Price
Convenience
Great knowing within 5+- minutes when they will arrive.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Aidan is very thorough and cordial in explaining all aspects of the service call.
Overall Experience
Quality
Price
Convenience
Upon arrival, the customers complaint was the system intermittently making a slight knocking noise. When I arrived, the system was on and running. The customer said it’s cooling fine. It just makes a noise every now and then. I had the customer turn the system off. I got in the attic to the air handler where he says the noise is coming from. I had turned the system back on everything came on and was running good and looked as good as it could for the age of the system. I will do a follow up in a week or so just to see if the customer is still hearing the noise.
Today I performed a routine maintenance on your HVAC equipment. I checked all electrical connections on both the indoor and outdoor equipment, checked the air filters, flushed your drain line, amped out, motors, checked capacitor, ratings, and washed the condenser outside. Your system is operating/cooling properly at this time.
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit Service:** * Located the indoor unit in the attic/garage. * Replaced the 20x20x4 pleated filter. * Confirmed the indoor coil was in fair and clean condition. **Outdoor Unit Service:** * Located the outdoor unit on the side of the house. * Confirmed the outdoor coil was in fair and clean condition. **Electrical Components:** * Verified proper operation of the blower motor, compressor, contactor, electrical wiring, compressor run capacitor, and blower run capacitor. **System Components:** * Confirmed the blower wheel, primary drain pan, electrical wires, secondary drain pan, and ductwork were in good working order. **System Testing:** * Measured a return air temperature of 72.0°F and a supply air temperature of 53.0°F. * Cleared the condensate drain line. * Cleaned out the primary and secondary pans. * Tested the safety switch. * Restored power to the un
Today I performed a routine maintenance on your American standard heat pump split system. I checked all electrical connections on indoor and outdoor equipment, changed your air filter, flushed your drain line, and check the capacitor ratings. Your system is operating properly at this time,
Installed a new outdoor air temp sensor under manufacturer part warranty. After installing the new sensor, I linked to all three thermostats. All thermostats and systems are operating properly at this time.
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Air Handler):** * Confirmed the air handler is located in the closet and services the whole home. * Observed the indoor coil is in good, clean condition. * Replaced the pleated 1" filter (size 24x30x1) using the customer's spare filters. **Outdoor Unit (Heat Pump):** * Verified the heat pump is located on the side of the house. * Confirmed the outdoor coil is in good, clean condition. **Electrical Components:** * Tested and confirmed proper operation within manufacturer specifications for: * Blower Motor * Condenser Fan Motor * Compressor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Electrical Wiring **System Components:** * Inspected and confirmed good working condition of: * Blower Wheel * Primary Drain Pan * Electrical Wires Secured **System Testing:** * Measured a return air tempe
Today I arrived on site and performed a summer time maintenance on your HVAC equipment. **Indoor Unit (Air Handler in Attic):** * Checked the pleated 20x25x5 filter; it's in fair condition. * Confirmed the indoor coil is clean and in fair condition. **Outdoor Unit (Heat Pump on Side of House):** * Verified the outdoor coil is clean and in fair condition. * Tested and inspected the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring; all are working properly within manufacturer's specifications. **System Components:** * Inspected the blower wheel, primary drain pan, electrical wires, and ductwork; all are in good condition and working properly. * Cleared the condensate drain line. * Cleaned out the primary pan and tested the safety switch. **Measurements:** * Measured a return air temperature of 72.0 degrees Fahrenheit. * Measured a supply air temperature of 54.0 degrees Fahrenheit. **Add
Installed a new 24 Seer 12K BTU Samsungini Split Heat Pump. The new system comes with a 10 year parts and 1 year labor warranty.
Upon arrival, I found the customers system not cooling properly due to a bad indoor motor module combo. The motor and module and control board were still under a manufacturerpart warranty only. I sent the customer an estimate for the labor to repair the equipment. The estimate was approved. After installing the new motor module and board I tested your system operations. Your system is operating/cooling properly at this time .
Today I arrived on site and performed a summer tune-up on the system. Here's a summary of the work completed: **Indoor Unit (Air Handler in Closet):** * Verified the unit services the whole home. * Checked the pleated 1" filter (20x20x1). Customer will provide their own filters. * Confirmed the indoor coil is clean. **Outdoor Unit (Heat Pump on Side of House):** * Confirmed the outdoor coil is clean. **Electrical Components:** * Tested and verified proper operation of the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. **System Components (Good Condition):** * Inspected and confirmed the blower wheel, primary drain pan, and electrical wires are secured. **System Performance:** * Measured a return air temperature of 77.0°F and a supply air temperature of 58.0°F. * Cleared the condensate drain line, cleaned out the primary pan, and tested the safety switch. **Additional Actions:** *
Today I arrived on site and performed a summer tune-up on your system. Here's a summary of the work completed: **Indoor Unit (Air Handler in Attic):** * Replaced the 20x20x5 pleated filter. * Confirmed the indoor coil is clean and in fair condition. **Outdoor Unit (Heat Pump on Side of House):** * Verified the outdoor coil is clean and in fair condition. * Tested and confirmed proper operation of the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. **System Components:** * Inspected and confirmed the blower wheel, primary drain pan, electrical wires, and ductwork are in good working order. * Cleared the condensate drain line and cleaned out the primary pan. * Tested the safety switch. **Measurements & Adjustments:** * Measured a return air temperature of 76.0°F and a supply air temperature of 55.0°F. **Additional Actions:** * Dusted the thermostat. * Checked the thermostat batteri
Upon arrival, I found the customers three communicating thermostats, not communicating with the outdoor air temp sensor. I also found one of the damper actuators not closing the damper all the way for the upstairs bedroom. I was able to adjust the damper actuator and get the damper working properly. I reprogrammed/reconnected all three thermostats to the outdoor sensor. I disassemble the outdoor sensor and found where the batteries snap in the metal prongs, holding the batteries in were extremely loose and the batteries were coming out. The sensor was also mounted on a door which got opened and closed periodically. After adjusting the battery prongs on the sensor and relocating the sensor. All three thermostats were reconnected and everything is on and working properly at this time. .
Today I arrived on site and performed a summer tune-up on the system. Indoor Unit (Air Handler - Attic): Checked the pleated 1" filter (20X20X1), recently changed this week. Verified the indoor coil is in good, clean condition. Outdoor Unit (Heat Pump - Back Yard): Cleaned the outdoor coil, which was already in good condition. Electrical Components: Tested and confirmed proper operation of the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. System Components: Inspected and confirmed the blower wheel, secondary drain pan, primary drain pan, and electrical wires are secured and in good working order. Measurements & Adjustments: Measured a return air temperature of 70.0°F and a supply air temperature of 53.0°F. Cleared the condensate drain line, cleaned out the primary pan, and tested the safety switch. Additional Actions: Dusted the return grills and thermostat. Restored power to the
Diagnostic, found outdoor unit to not be turning on and the dual run capacitor swollen and no longer working. I replaced the failed dual run capacitor with a new turbo 200 capacitor and the system turned on checked component amperage’s and everything is reading within manufacture specifications . The system is now cooling properly.
Today I arrived on site to perform routine maintenance on your home's HVAC system. **Indoor Unit (Air Handler):** * Verified the air handler is located in the closet and services the whole home. * Checked the pleated 1" filter (20x20) and found it in good condition. * Cleaned the indoor coil with a brush. **Outdoor Unit (Heat Pump):** * Confirmed the heat pump is located on the side of the house. * Cleaned the outdoor coil. **Electrical Components:** * Tested and confirmed the following components are working within manufacturer's specifications: blower motor, inducer draft motor, heat strip kit, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, electrical wiring, and contactor. **System Components:** * Inspected and verified the following components are in good working condition: blower wheel, primary drain pan, secondary drain pan, and electrical wires. **Condensate Drain System:** * Cleared the drain line. * Cl