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Excellent service, wonderful service reps. AJ was knowledgeable, helpful and so courteous.
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Great service appointment! Brenden was very knowledgeable and friendly. No issues at all and we really appreciate his insights and recommendations.
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We appreciated the knowledge, skill and professionalism from our technician today!
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Sebastian Cole did a great job and was very informative. Thanks
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Brenden is a credit to Benson's - all of your employees are great, but Brenden stands out for a number of reasons, he: listens carefully to questions and provides an answer that makes sense to uninformed, he's courteous and friendly and most of all, he is proud of his work and the company he represents - one of the nicest service person I've ever met.
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Response from Benson's Heating and Air Conditioning:
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about us.
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Today, I arrived on site to perform maintenance on the HVAC system. Overall equipment condition assessed as fair. Location of indoor unit: Air Handler in the Master Bedroom. Filtration system: Antimicrobial filter checked today. Filter size: 16x20x1. Condition of indoor coil: Fair and clean. Location of outdoor unit: Back Yard, Heat Pump. Condition of outdoor coil: Good and clean. Electrical components tested and functioning properly: Blower Motor Condenser Fan Motor Compressor Compressor Run Capacitor Fan Run Capacitor Compressor Start Capacitor Contactor Electrical Wiring Components inspected and found in good condition: Blower Wheel Primary Drain Pan Electrical wires secured No issues found with carbon monoxide levels or poor condition components. Return air temperature recorded at 73.0°F. Supply air temperature recorded at 53.0°F. Condensate drain system: cleared drain line, cleaned primary pan, tested safety switch, cleaned out condensate pump. Additional actions taken: Wore
Today, I arrived on site to perform summer maintenance on your HVAC equipment. Here’s a summary of the findings: Overall Equipment Condition: Fair condition for the package unit. Indoor Unit: Type: Package Unit located indoors. Filtration: Replaced pleated 2-6" filter (Sg600). Indoor Coil: Fair condition, clean. Outdoor Unit: Type: Package Unit located in the back yard. Outdoor Coil: Good condition, cleaned today. Electrical Components: Tested and inspected the following components: Blower Motor: Working properly. Condenser Fan Motor: Working properly. Compressor: Working properly. Compressor Run Capacitor: Working properly. Fan Run Capacitor: Working properly. Contactor: Working properly. Electrical Wiring: Working properly. System Components: Inspected components in good condition: Blower Wheel Primary Drain Pan Electrical Wires Secured Air Temperatures: Return Air Temperature: 74.0°F Supply Air Temperature: 54.0°F Condensate Drain System: Cleared drain line and cleaned out pr
Diagnostic/ Master bedroom system not cooling. Arrived and found a burnt up disconnect box, not allowing voltage to pass to the condenser. I replaced the disconnect and surge protector and tested operations. The system is cooling properly at this time.
Customer said that the unit was not cooling and the outdoor fan was not spinning. When I arrived the unit was completely running. Took a temperature split and return was 73° and supply was 51°. I checked all electrical components and everything was amping in the right ranges. Checked capacitor and it was getting weak but still within proper range. Checked condenser fan to see if the bearings were going bad but the bearings were still good. I then took off the top of the unit to inspect the return side of the evaporator coil and it was clean. Customer said the air felt weak so I set the blower motor up 1 speed higher. When I got everything back together I turned the unit back on and it had a 20° temperature split with 79° return and 59° supply. Thank you for your business.
Today, I arrived on site to perform a summer time maintenance on the HVAC equipment. Overall Equipment Condition: Fair condition noted for the system. Indoor Unit: Located in the attic, type: furnace. Services whole home efficiently. Washable filter was cleaned today. Filter size: 20x25x5. Indoor coil condition: fair and clean. Outdoor Unit: Positioned in the back yard, type: straight cool. Outdoor coil condition: good and clean. Electrical Components: All tested components are functioning properly within manufacturer specifications: Blower Motor Condenser Fan Motor Compressor Compressor Run Capacitor Fan Run Capacitor Compressor Start Capacitor Contactor Electrical Wiring No components were found not working properly. Inspected Components: Good condition and functioning properly: Blower Wheel Primary Drain Pan Electrical Wires secured No components were found in poor condition. Temperature Readings: Return Air Temperature: 74.0 Degrees Fahrenheit. Supply Air Temperature: 55.0 De
Today, I arrived on site to perform a summer time maintenance on your HVAC equipment. Equipment Condition: Overall condition is fair. Indoor unit located in the attic, type: air handler. Outdoor unit located on the side of the house, type: heat pump. Filtration: Washable filter was cleaned today. Filter size is 20x25x5. Coil Condition: Indoor coil is in fair condition and clean. Outdoor coil is in good condition and clean. Electrical Components: Blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring were tested and found to be working properly within manufacturer’s recommended specs and amperages. No electrical components were found to be malfunctioning. System Inspection: Blower wheel, primary drain pan, electrical wires secured, and secondary drain pan were inspected and are in good condition. No components were found in poor condition. Air Temperature Readings: Return air temperat
Today, I arrived on site to perform summer maintenance on the HVAC equipment. Overall equipment condition is fair. Indoor unit located in the closet is an air handler servicing the whole home. Replaced pleated 1" filter (size 20x20x1) using customer-provided spare filters. Indoor coil condition is fair and clean. Outdoor unit, a heat pump, is located in the back yard. Outdoor coil condition is good and clean. Electrical components tested include: Blower Motor Condenser Fan Motor Compressor Compressor Run Capacitor Fan Run Capacitor Compressor Start Capacitor Contactor Electrical Wiring All tested electrical components are functioning properly within manufacturer specifications. Inspected components in good condition: Blower Wheel Primary Drain Pan Electrical Wires Secured No components found in poor condition. No carbon monoxide testing required. Return air temperature measured at 72.0 degrees Fahrenheit. Supply air temperature recorded at 41.0 degrees Fahrenheit. Condensate drain sys
Today, I arrived on site to perform a summer time maintenance on your HVAC equipment. Overall Equipment Condition: Overall condition rated as fair. Indoor Unit: Location: Closet, Air Handler. Services: Whole home. Filtration: Pleated 1", checked today. Filter Size: 20x20x1; customer will provide own filters for replacement. Condition of Indoor Coil: Fair, clean. Outdoor Unit: Location: Back yard, Heat Pump. Condition of Outdoor Coil: Good, clean. Electrical Components: Tested and inspected the following components; all are working properly within manufacturer’s recommended specs: Blower Motor Condenser Fan Motor Compressor Compressor Run Capacitor Fan Run Capacitor Compressor Start Capacitor Contactor Electrical Wiring No components found not working properly. System Inspection: Blower Wheel: Good condition and working properly. Primary Drain Pan: Good condition and working properly. Electrical Wires: Secured and in good condition. Testing: Return Air Temperature: 69.0 Degrees Fa
Today, I arrived on site to perform a summer time tune-up on the HVAC system. Overall Equipment Condition: * Equipment is in good condition. Indoor Unit Details: * Located in the attic. * Type: Air Handler. * Services the whole home. * Filter replaced today (Pleated 2-6"). * Customer requested additional filters (20x25x4) for a charge; no spare filters available. Outdoor Unit Details: * Located in the backyard. * Type: Heat Pump. * Condition of the outdoor coil is good. Electrical Components: * All tested components are functioning properly within manufacturer specifications: * Blower Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Electrical Wiring Inspections: * Components in good condition: * Blower Wheel * Heat Exchanger * Secondary Drain Pan * Primary Drain Pan * Electrical Wires secured * No components found in poor condition. Air Temperature Readings: * Return Air Temperature: 66.0°F * Supply Ai
Today, I arrived on site to perform a thorough inspection and tune-up of the HVAC system. Equipment Condition: * Overall equipment condition: Good * Indoor unit location: Garage (Air Handler) * Outdoor unit location: Side of House (Heat Pump) Filtration System: * Filtration type: Pleated 1" * Customer declined filters; will provide their own * Filter size: 10x10x1 Indoor Coil: * Condition: Good Electrical Components: * Tested and inspected components: * Blower Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Defrost Control Board * Electrical Wiring * All components are functioning properly within manufacturer's recommended specs and amperages. Inspections: * Components in good condition: * Blower Wheel * Heat Exchanger * Primary Drain Pan * Electrical Wires Secured * Components in poor condition: N/A Temperature Readings: * Return air temperature: 71.0°F * Supply air temperature: 45.5°F Drain System:
I performed a spring time tune up on a Goodman heat pump package unit in Monticello. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-B349-69E3924987144E9DB4D16D14FD3CD081
04/04/2025- I arrived on site and found the problem to be a weak run capacitor. The unit is covered under parts warranty. I have replaced the faulty capacitor with truck stock. After installation I tested the unit and have verified that the unit is working properly. I have confirmed that the system is cooling properly at the time of service.
Today, I arrived on site to perform maintenance on your HVAC system. * Overall equipment condition is fair. * Location of indoor unit is in the attic. * The unit services the whole home. * Filter was replaced today; pleated 1", size 20x25x1. * Condition of indoor coil is fair. * Outdoor unit is located on the side of the house. * Condition of outdoor coil is fair. Electrical components tested and found to be working properly: * Blower Motor * Blower Run Capacitor * Compressor * Contactor * Electrical Wiring Inspected components in good condition: * Blower Wheel * Primary Drain Pan * Secondary Drain Pan No issues found with carbon monoxide testing. * Return air temperature was 73.0 degrees Fahrenheit. * Supply air temperature was 59.5 degrees Fahrenheit. Condensate drain system maintenance included: * Cleaned out primary pan * Cleaned out secondary pan * Cleared drain line * Tested safety switch Other actions taken: * Restored power to the units * Dusted the thermostat Performed
Today, I arrived on site to perform a summer maintenance check on the HVAC system. Overall Equipment Condition: * Equipment rated in fair condition. Indoor Unit: * Located in the attic. * Services the north side and east side. * Filtration system is a pleated 1" filter. * Filter sizes include 1 (14x20x1) and 1 (20x25x3) Honeywell. Indoor Coil: * Condition noted as fair. Outdoor Unit: * Positioned on the side of the house. * Outdoor coil also rated in fair condition. Electrical Components Inspected: * Blower Motor, Compressor, Compressor Run Capacitor, Fan Run Capacitor, Contactor, and Electrical Wiring tested and working within manufacturer specifications. Components in Good Condition: * Blower Wheel, Primary Drain Pan, Electrical Wires Secured, and Secondary Drain Pan inspected and functioning properly. Temperature Readings: * Return Air Temperature recorded at 67.0 degrees Fahrenheit. * Supply Air Temperature recorded at 44.0 degrees Fahrenheit. Condensate Drain System: * Dra
Today, I arrived on site to perform maintenance on the HVAC system. Overall Condition: * Equipment condition rated as fair. Indoor Unit: * Located in the garage. * Services the east side. * Filtration system replaced with a pleated 1" filter (18x18x1). Indoor Coil: * Condition is fair. Outdoor Unit: * Located in the back yard. * Coil condition is fair and clean. Electrical Components: * Successfully tested and inspected the following components: * Blower Motor * Compressor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Electrical Wiring * All components are functioning properly within manufacturer specifications. Inspected Components: * Components in good condition: * Blower Wheel * Primary Drain Pan * Electrical Wires Secured * Secondary Drain Pan Temperature Readings: * Return air temperature: 69.0°F * Supply air temperature: 51.0°F Condensate Drain System: * Cleared drain line. * Cleaned out primary and secondary pans. * Safety switch tested