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Sebastian Cole did a great job and was very informative. Thanks
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Brenden is a credit to Benson's - all of your employees are great, but Brenden stands out for a number of reasons, he: listens carefully to questions and provides an answer that makes sense to uninformed, he's courteous and friendly and most of all, he is proud of his work and the company he represents - one of the nicest service person I've ever met.
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Response from Benson's Heating and Air Conditioning:
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about us.
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Mr. Cole was attentive and responsive to my observations and followed up by explaining the work he performed to ensure our summertime check up was complete.
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I have an older system, 2006, and you sent 2 techs with one being a trainee. I knew the goal was to sell me a new A/C system. I asked what a leak test would entail and I got a don’t know what it will cost but a tech will be sent out. I was not told any pertinent facts that a Leak Test could take many hours or weeks if a dye is used to see where the leak is (costing me possibly over $2,000). Plus fixing a leak could cause more leaks if the test itself doesn’t cause more leaks. So I have no idea as to the cost exposure. My reality is my system does keep me cool and doing a leak test could further damage my system. Next my UV bulb was pointed out as going bad but it still lights up. I asked what they cost and what is the size (length of the bulb) and I got no answer just that someone would provide a quote ((never received). Today it is 91 outside and I am cool inside with the compressor running occasionally. If the system was leaking then I would have no cooling. My level of trust is minimal and other Techs were thorough and did not indicate a leak test was needed just that the system was getting old and the refrigerant was no longer available. Hmmm during a leak test how much refrigerant is lost? Why do a leak test is you cannot recharge the system (all your techs said the refrigerant was no longer available). It is not logical that a leak test performed without replacement refrigerant being available is a good idea. Potential more leaks and no replacement refrigerant. I know my system is from 2006 and there are today much more efficient systems on the market. This tech was not able to offer alternative systems to consider like the first techs that came out ( he wanted to leave).I had asked for a high seer 23 system before and all you could offer was a 18 seer unit.
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Jacob Bradham, the young man who performanced our maintenance service, was very nice and professional. I appreciate the service that he performed. Great job Jacob!
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Junior Rangel did an excellent job with the service of our air unit. Thanks
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Things I was impressed 1. Greeting 2. Explaining what would be done 3. Providing instruction and guidance for the young man that was working with him 4. Listening and answering my questions 5. Summary he provided when they finished.
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Diagnostic/ Downstairs furnace not heating. I arrived and found the inducer motor running, but the ignition process was not progressing any further than that. I took the inducer assembly apart and cleaned out the pressure tube going to the switch. This allowed the switch to close and I was able to get flames to ignite at the burners. Only two of the six burners produced flames, so I lightly cleaned the burners and restarted the system. I got all six burners to come on and I waited for the blower motor to come on. It struggled to come on, and I had to give the motor a manual spin to get it to work. I tested the capacitor for it and found it weak at 5.8/15 MFD. I replaced the capacitor and tested operations multiple times. Everything came on and ran properly each time. I also took carbon monoxide readings and got 000 PPM. The furnace is heating properly at this time.
Today, I arrived on site to perform winter maintenance on the HVAC equipment. Equipment Condition: * Overall equipment condition is good. * Indoor coil is in good condition but was dirty; brush cleaned today. * Outdoor coil is clean and in good condition. Indoor Unit Details: * Located in a closet as an air handler. * Services the whole home. * Pleated 1" filter checked today; size is 18x20x1. Outdoor Unit Details: * Located on the side of the house as a heat pump. Electrical Components: * Blower motor, heat strip kit, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and defrost control board tested and are working properly within manufacturer specs. * No electrical components were found not working properly. Inspections: * Blower wheel, electrical wires secured, primary drain pan, and secondary drain pan inspected and in good condition. * No components were found in poor condition. Temperature Readings: * Return air temperature is 75.0 de
Installed a new Bryant 15.2 Seer 2 Ton Heat Pump The new system comes with a ten year parts and one year labor warranty
AC Repair Service: A homeowner noticed their air conditioning system was struggling to maintain comfortable temperatures during the cooler fall days. We conducted a detailed inspection and discovered a clogged condenser coil and a malfunctioning thermostat. After cleaning the coil, recalibrating the thermostat, and checking for any other issues, we ensured the system was functioning efficiently. With these repairs completed, the homeowner's AC is now ready to provide balanced cooling and support heating needs during fluctuating fall temperatures, ensuring comfort throughout the season.
Furnace Repair Service: A client expressed concerns about the safety of their furnace. We performed an in-depth safety inspection and found issues, including a blocked flue pipe and a dirty smoke pipe. After resolving these problems, the furnace runs safely, giving the client peace of mind.
Today, I arrived on site to perform winter maintenance on the HVAC equipment. Overall Equipment Condition: Good condition noted for both indoor and outdoor units. Indoor Unit Details: Located in the closet, identified as an air handler. Services the downstairs area. Pleated filter (2-6") replaced today. Filter size: 20x25 Honeywell. Outdoor Unit Details: Located in the back yard, identified as a heat pump. Outdoor coil is clean and was also cleaned today. Electrical Components: Blower Motor, Condenser Fan Motor, Compressor, Compressor Run Capacitor, Fan Run Capacitor, Contactor, and Electrical Wiring tested and found to be working properly within manufacturer specifications. Inspections: Blower Wheel, Primary Drain Pan, and Electrical Wires secured and in good condition. No components found in poor condition. Temperature Readings: Return Air Temperature: 79.7°F. Supply Air Temperature: 125.7°F. Condensate Drain System: Cleared drain line and cleaned out primary pan. Additional N
Today, I arrived on site to perform maintenance on the HVAC system. * Overall equipment condition is fair. * Indoor unit located in the closet, servicing the whole home. * Pleated filter (size Sg600) was replaced today. * Condition of the indoor coil is fair. * Outdoor unit located in the back yard, with a fair condition noted. * Electrical components tested include: * Blower Motor - working properly * Heat Strip Kit - working properly * Compressor - working properly * Compressor Run Capacitor - working properly * Fan Run Capacitor - working properly * Contactor - working properly * Electrical Wiring - working properly * Electric Heat Strip Kit Safety's - working properly * No electrical components were found to be malfunctioning. * Inspected components in good condition: * Blower Wheel * Primary Drain Pan * Electrical Wires secured * No components were found in poor condition. * Carbon Monoxide test was not applicable. * Return air temperature measured at 75.0 d
Today, I arrived on site to perform a winter maintenance check on the HVAC equipment. Overall Equipment Condition: * Equipment is in good condition. Indoor Unit Details: * Located in the attic and garage. * Services the north side. * Filtration uses pleated 1" filters. * Customer has spare filters and prefers to replace them independently. * Filter size is 16x20x1. * Indoor coil is clean and in good condition. Outdoor Unit Details: * Located on the side of the house. * Outdoor coil is clean and in good condition. Electrical Components: * Blower motor, heat strip kit, compressor, compressor run capacitor, fan run capacitor, contactor, electrical wiring, and electric heat strip kit safety were tested and are functioning properly within manufacturer specifications. Inspections: * Blower wheel, primary drain pan, electrical wires secured, and secondary drain pan are in good condition and working properly. * No components were found in poor condition. Temperature Readings: * Return a
Today, I arrived on site to perform maintenance on the HVAC equipment. Overall Equipment Condition: * Good Indoor Unit Details: * Location: Attic * Type: Air Handler * Filtration: Pleated 1", replaced today * Filter Size: 18x18x1 * Condition of Indoor Coil: Good, dirty Outdoor Unit Details: * Location: Side of House * Type: Heat Pump * Condition of Outdoor Coil: Good, clean Electrical Components Tested: * Blower Motor: Working properly * Heat Strip Kit: Working properly * Condenser Fan Motor: Working properly * Compressor: Working properly * Compressor Run Capacitor: Working properly * Fan Run Capacitor: Working properly * Contactor: Working properly * Defrost Control Board: Working properly * Electrical Wiring: Working properly Inspected Components: * Good condition: Blower Wheel, Electrical Wires Secured, Primary Drain Pan, Secondary Drain Pan * Poor condition: N/A Additional Tests: * Carbon Monoxide: N/A * Return Air Temperature: 81.6°F * Supply Air Temperature: 124.0°F Conde
Today, I arrived on site to perform winter maintenance on the HVAC equipment. Overall Equipment Condition: * Good condition noted for both indoor and outdoor units. Indoor Unit Details: * Located in the attic as an air handler. * Services the whole home. * Filtration system includes pleated 1" filters, replaced and checked today. * Filter sizes: (1) 20x30x1, (1) 14x20x1, (1) 14x14x1. * Indoor coil condition is good and clean. Outdoor Unit Details: * Located on the side of the house as a heat pump. * Outdoor coil condition is also good and clean. Electrical Components: * All tested components are functioning properly within manufacturer specifications: * Blower Motor * Heat Strip Kit * Condenser Fan Motor * Compressor * Compressor Run Capacitor * Fan Run Capacitor * Compressor Start Capacitor * Contactor * Electrical Wiring * Defrost Control Board * Electric Heat Strip Kit Safety's System Inspections: * Inspected components in good condition: * Blower Wheel
Today I preformed a wintertime tune up on your system. Everything is working properly at this time! Thank you for choosing Bensons! Have a great day! In Monticello, FL
Today, I arrived on site to perform maintenance on the HVAC system. Overall Equipment Condition: * Condition rated as fair. Indoor Unit Details: * Type: Package Unit. * Location: Indoor. * Filtration: Checked pleated 1" filter, size 20x25x1. * Indoor Coil: Fair condition, dirty; recommend cleaning in place. Outdoor Unit Details: * Type: Package Unit. * Location: Back yard. * Outdoor Coil: Good condition, clean. Electrical Components: * Tested and inspected the following components: * Blower Motor: Working properly. * Heat Strip Kit: Working properly. * Condenser Fan Motor: Working properly. * Compressor: Working properly. * Compressor Run Capacitor: Working properly. * Fan Run Capacitor: Working properly. * Contactor: Working properly. * Defrost Control Board: Working properly. * Electrical Wiring: Working properly. Inspections: * Good condition components: * Blower Wheel. * Electrical Wires Secured. * Primary Drain Pan. * Poor condition components: N/A. T
Today, I arrived on site to perform maintenance on the HVAC equipment. Overall Equipment Condition: * Condition rated as fair. Indoor Unit Details: * Type: Package Unit. * Serves: Whole Home. * Filtration: Pleated 2-6". * Filter Size: SG600. * Indoor Coil: Good condition but dirty. Outdoor Unit Details: * Location: Back Yard. * Type: Package Unit. * Outdoor Coil: Good condition and cleaned today. Electrical Components Inspected: * All tested components are functioning properly within manufacturer specifications: * Blower Motor * Heat Strip Kit * Condenser Fan Motor * Compressor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Defrost Control Board * Electrical Wiring Condition of Other Components: * Good condition and functioning properly: * Blower Wheel * Electrical Wires Secured * Primary Drain Pan * No components in poor condition. Testing Results: * Carbon Monoxide: Not applicable. * Return Air Temperature: 73.0 Degrees Fahrenheit. * Supply
Today, I arrived on site to perform maintenance on the HVAC system. * Overall equipment condition is good. * Indoor unit located in the closet, identified as an air handler. * The system services the whole home. * Filtration system includes a pleated 1" filter, which was replaced today. * Filter size is 20x20x1. * Condition of the indoor coil is good. * Outdoor unit located in the back yard, identified as a heat pump. * Condition of the outdoor coil is good and was cleaned today. * Electrical components tested and inspected include: * Blower Motor * Heat Strip Kit * Condenser Fan Motor * Compressor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Defrost Control Board * Electrical Wiring * All electrical components are working properly within manufacturer’s recommended specs and amperages. * Inspected components in good condition include: * Blower Wheel * Electrical Wires Secured * Primary Drain Pan * No components were found in poor condition. * No
Today, I arrived on site to perform a winter time maintenance on the HVAC equipment. Overall Equipment Condition: * Good condition noted for both indoor and outdoor units. Indoor Unit Details: * Located in a closet as an air handler. * Services the whole home. * Filtration system features a pleated 1" filter, checked today. * Filter size is 16x25. Indoor Coil Condition: * Good and clean; brush cleaned today. Outdoor Unit Details: * Located at the back of the building as a heat pump. * Outdoor coil is also in good condition and cleaned today. Electrical Components: * All tested components are working properly within manufacturer specifications: * Blower Motor * Inducer Draft Motor * Heat Strip Kit * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Electric Heat Strip Kit Safety's * Electrical Wiring * No components were found to be malfunctioning. System Inspections: * Blower Wheel, Primary D