Raymond is pleasant and professional, he is a great representative for Benson's! I hope he will always be our service rep.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Tavelle continues to represent your company well by being punctual, compliant with COVID, respectful, and knowledgeable about his job and policies. He makes me feel very comfortable and trusting that he knows what he is doing. He is a great asset to your company. Please keep me on his service schedule.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Mr. Curry provides excellent service which includes pre and post-explanations of service. He is very punctual, and knowledgeable as well as displays confidence and trust. Please keep me on his list to provide my service.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Ray was a real pleasure. He seemed to know what he was doing and was informative.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
.1. Quick response customer service technician team(answering the phone with a caring reassuring tone. Very knowledgeable of company policies with eagerness to please. 2. Lavell, the technician is so kind with thorough explanations pre and post of the situation, creating an atmosphere of confidence that he knows his job. 3. Respect and Maintain COVID prevention.
Overall Experience
Quality
Price
Convenience
Mr Petty is a great emoyee and ambassador for Benson's Heating and Air. He was efficient and did a great job cleaning our multihead mini split system. He is personable and a pleasant person to talk to. He is the model for the ideal serviceman, all employees should strive to exhibit the qualities he presents.
Overall Experience
Quality
Price
Convenience
Today I performed a summertime tune up on your Amana and Carrier heat pump units. Everything is working properly at this time. Thank you for your business. Quincy FL View visual findings from this job here - https://visionshare.xoi.io/?id=XA-2FF1-E441DC7086184F2DAA522BD6C4A6CA3D
Today I performed a summertime tune up on your Lennox package unit. Everything is working properly at this time. Thank you for your business. Quincy FL View visual findings from this job here - https://visionshare.xoi.io/?id=XA-2FF1-E270BCBDFF764CC89BB2FCDBAB164519
Today I performed a summertime tune up on your Daikin mini split units. Everything is working properly at this time. Thank you for your business. Quincy FL
Today I preformed your annual Gold Level Maintenance. I verified your systems operation. Cleaned and Cleared the drain line checked the contactor, capacitor, compressor, fan motor, blower motor and indoor and outdoor coil. Your system is operating properly at this time. Thank you for your business today. Quincy,Florida.
I performed a summer time tune up on your equipment in Tallahassee. Thank you for your business View visual findings from this job here - https://visionshare.xoi.io/?id=XA-92BE-A77DCD9E5E3A40E6A16D3D5A48452CD3
I performed a summer time tune up on your equipment in Tallahassee. Thank you for your business View visual findings from this job here - https://visionshare.xoi.io/?id=XA-92BE-81FB8ADDBAE046E49BCFC1C6FA3A4266
Today we changed out the evaporator coil. We removed the old evaporator coil and installed the new evaporator coil, we replaced the filter dryer. Once all new parts were installed we charged the system with 350 psi of nitrogen. The system held the charge for 30min. Then we pulled a deep vacuum down to 500 microns. We charged the system to factory specs and verified the system is operating properly. Thank you for your business today. Quincy,Florida.
Today I performed a summer time tune up on your Daikin mini split system. I checked system operation, cleaned both air filters, cleared and treated the drain line, cleaned the condenser coil and wiped down the indoor unit. I will email a estimate to have the indoor unit deep cleaned The system is cooling properly at this time.
I performed a summer time tune up on a Goodman Air Conditioner unit Thank you for your business View visual findings from this job here - https://visionshare.xoi.io/?id=XA-92BE-7FE19B06BB534731A7F43D8018FF8063
I performed a summer time tune up on two water source units Thank you for your business View visual findings from this job here - https://visionshare.xoi.io/?id=XA-92BE-BDCDD7DFAC2B4680AA71E5562D12A54C
Diagnostic/customer said unit wouldn’t turn off ,when i arrived thermostat fan was in the on position causing blower not to turn off .I tested system operations, component amperages,capacitor ratings, cleared the drain line, checked the filter.your system is working properly at this time. Thank you for your business
I ordered the new Capacitor and it is in Will-Call at Goodman each for pick up. I have picked up filter. I returned today 3/8/23 and installed the new capacitor under the system’s P&L. Thank you for your business today. Quincy,Florida.
Mr.Thigpen called in with a concern that his system was not cooling. I arrived at the home and spoke with Mr.Thigpen about his concern. I verified that the air handler was getting power and the call from the thermostat. I continued the diagnostics to the condenser unit and found that it was not running. Upon further inspection I found that the unit was in a lockout with an “L6” trouble code. I found that the capacitor that is rated for 45 mf was only reading 11.86 mf. I installed a temporary capacitor and I now have the system up and running. I also tightened the strap holding the sensor bulb for TXV, and rewrapped the bulb as well. The system is now operating properly. I will have to call ad order a new factory capacitor on a P&L ticket. Thank you for your business today. Quincy,Florida.
Today I preformed the Gold level annual maintenance. I cleaned and cleared the condensate pump, I cleaned the washable filter, verified the temperature split and checked the condition of the coil. I also checked the operation of the condenser unit also. The system is operating properly at this time in cooling mode. Thank you for your business today. Tallahassee, Florida.
I performed a summertime tune-up on a Trane heat pump and a Bryant heat pump. This essential service will prevent costly AC repairs from happening to these systems because it helps it to run more effectively. This service also helps save money on energy costs as the units are now running more efficiently and need less energy to operate. Thank you for your business!