Ray completed his tasks in a timely manner once here; he was respectful of my property and knowledge and polite.
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Hunter was very detailed and thorough, and made sure I understood the issues he identified.
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Technician was very friendly with pre and post review of her service. She called to inform me of ETA.
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As always, no complaints with Benson service. They are A1
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Great service all round. I had a migraine I was trying to sleep off and the tech took it consideration and didn’t make a noise while servicing the system.
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Both Raymond and Aiden were exemplary employees. Efficient and capable, respectful of our home and property. You should be proud to have them in your employ.
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Technician was very good and thorough. Reached ductwork in a very tight area I doubted access under the house and I was pleased it was corrected .
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Very thorough with scheduling, prompness, thorough explanation pre and post service. Appears to be knowledgeable and courteous. I hope he stay with the company. I would like for him to be the technician for both properties.
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The service man was very knowledgeable of what he had to do and very respectful.
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02/16/2026- I arrived on site to find the ductwork to be extremely old and in poor condition. All metal ductwork had no insulation and the main trunk line had been broken off of its main straps and is laying on the ground. There were two smaller ducts that had been broken off of the main trunk line which the customers wanted sealed. I sealed these ducts today and I was unable to find anymore disconnected ducts, however this ductwork is still in poor condition and will need to be replaced sometime in the future. There were two customer also informed me that he would like to have the new ductwork ran into some of the expansions that have been added to this house when they decided to install new ductwork. I have emailed them an estimate for a 5 ton hybrid ductwork system and a maintenance plan. The ductwork is sealed and the unit is functioning properly at this time.
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. Here's a summary of the work completed: Filtration: Replaced the pleated 1" filters with customer-supplied spares. Filter sizes: 16x25x1, 12x12x1, and 18x24x1. Electrical Components (Tested and Working): Verified proper operation and amperage of the blower motor, heat strip kit, compressor, condenser fan motor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. System Components (Inspected and Working): Confirmed good condition and proper function of the blower wheel, primary drain pan, secured electrical wires, and ductwork. Condensate Drain System: Cleared the drain line. Cleaned out the primary pan. Tested the safety switch. Measurements: Return air temperature: 66.0 Degrees Fahrenheit. Supply air temperature: 101.0 Degrees Fahrenheit. Additional Actions: Restored power to the units. Checked the batteries in the thermostat and tested its ope
Diagnostic/ Condenser short cycling, system not heating. Arrived and found the condenser locked out on error codes #4 and #7. These error codes are for EEV restrictions and a failed suction line temperature sensor. I have ordered these parts and they will be likely be in later this week. Only emergency heat is available for now. 2/12 - Returned and replaced the suction line temp sensor, the EEV stepper motor, and the EEV control board. Tested operations in heat mode and cool mode. The system is working properly at this time.
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler, Garage):** * Verified the air handler is servicing the whole home. * Checked the filtration system. * The filter size is 20x30x1. * Confirmed the indoor coil is in good condition. **Outdoor Unit (Heat Pump, Side of House):** * Confirmed the outdoor coil is in good condition. **Electrical Components:** * Tested and confirmed the following components are working properly: * Blower Motor * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Electrical Wiring **System Components:** * Inspected and confirmed the following components are in good condition: * Blower Wheel * Secondary Drain Pan * Primary Drain Pan * Electrical Wires Secured **Measurements and Adjustments:** * Recorded a return air temperature of 67.
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. Here's a summary of the work completed: **Indoor Unit (Air Handler in Crawl Space):** * Noted the overall condition as fair. * Serviced the whole home area unit. * Washed the washable, pleated 1" filter and replaced it with a spare filter provided by the customer (filter size: 18x24x1). * Observed the indoor coil to be in fair condition. **Outdoor Unit (Heat Pump on Side of House):** * Observed the outdoor coil to be in fair condition. * Tested and inspected the following electrical components, all working properly within manufacturer's specifications: * Blower Motor * Heat Strip Kit * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Electrical Wiring * Inspected the following components and found them to be in good condition and working properly: * Second
Today I arrived on site and performed a winter time tune up on your system, confirming it is currently working properly. **Indoor Unit (Air Handler in Closet):** * Verified the indoor coil is clean and in good condition. * Replaced the pleated 1" filter with a spare the customer provided (size: 18x18x1). **Outdoor Unit (Heat Pump on Side of House):** * Confirmed the outdoor coil is in good condition. * Tested and inspected the following electrical components, all operating within manufacturer's specifications: * Blower Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Contactor * Defrost Control Board * Electrical Wiring * Inspected the following components, all found to be in good working condition: * Blower Wheel * Heat Exchanger * Primary Drain Pan * Electrical Wires Secured **System Performance:** * Return air temperature: 73.0°F. * Supply air tempera
Today I arrived on site and performed a winter tune-up on the system. Here’s a summary of the work completed: **Inspection & Testing:** * Confirmed the overall equipment condition as fair. * Verified the indoor unit (Mini Split in closet) services the whole home and master bedroom. * Checked the washable and pleated 2-6" filter (size 20 x 25). * Observed the indoor and outdoor coils to be in fair condition. * Tested and inspected the following electrical components, confirming they are working within manufacturer's specifications: * Blower Motor * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Compressor Start Capacitor * Contactor * Electrical Wiring * Inspected the blower wheel, secondary drain pan, primary drain pan, and secured electrical wires, finding them in good working order. * Measured a return air temperature of 70.0°F and a supply air temperature o
Today I arrived on site and performed a winter tune-up. **Unit Assessment:** * Found the overall equipment condition to be fair. * Observed the indoor unit located in the attic closet. * Noted the indoor coil condition as fair. * Confirmed pleated 1" filter size of 20x20. * Checked the filter; customer will replace it themselves. * Observed the outdoor unit located on the side of the house. * Noted the outdoor coil condition as fair. * Serviced units in the East Side, West Side, and Master Bedroom areas. **Electrical Components:** * Tested and inspected the following electrical components, all operating within manufacturer specifications: * Blower Motor * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Compressor Start Capacitor * Contactor * Electrical Wiring **Component Inspection:** * Inspected the following components and found the
Installed T6 thermostat and tested system. System is working properly at this time.
Today I arrived on site and performed a winter time tune up on your system, ensuring it is currently working properly. **Indoor Unit** * Located in the Garage, Attic, and Closet. * Serviced the East Side, West Side, and Master Bedroom areas. * Inspected the pleated 2-6" filter, which was checked today. * Filter sizes are 16x20 and 20x20. * Observed the indoor coil to be in fair condition. **Outdoor Unit** * Located on the side of the house. * Observed the outdoor coil to be in fair condition. **Electrical Components** * Verified proper operation and amperage within manufacturer specifications for: * Blower Motor * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Compressor Start Capacitor * Contactor * Electrical Wiring **System Components** * Confirmed good condition and proper operation of: * Blower Wheel * Secondary Drain Pan *
01/20/2026- I arrived on site to find all high voltage off due to a loose breaker on the main panel that feeds power to the disconnect of the east side unit. After I reconnected the wire to the breaker and re-secured it to the back plate the unit started working properly again. I verified that there weren’t any issues with the unit itself or the heat strips. Due to the main breaker being the problem I informed the homeowner and showed him the location of it in case he ever needs to reset it himself. I have emailed him an estimate for replacement but he said he would likely have his electrician come out and replace it. I told him the breaker size and told him to contact us if he needs our company for anything else. This unit is currently working properly at the time of service. Breaker information: 2 Pole Square D 60amp 120/240v breaker for the east side AHU (located in the top right of the outdoor main panel)
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler in Closet - Upstairs):** * Verified the unit is in fair condition. * Confirmed the indoor coil is clean. * Checked the pleated 1" filter (20x20x1). Customer will provide their own replacement filters. **Outdoor Unit (Heat Pump in Backyard):** * Verified the unit is in fair condition. * Confirmed the outdoor coil is clean. * Tested and inspected the blower motor, heat strip kit, compressor, compressor run capacitor, fan run capacitor, contactor, electrical wiring, and condenser fan motor, and all are working properly. * Inspected the blower wheel, primary drain pan, and electrical wires, and all are in good condition. **System Checks:** * Measured a return air temperature of 70.0°F and a supply air temperature of 102.0°F. * Cleaned out the primary pan and cleared the drain line of the condensate drain system. Tested the safety switch. * Verified th
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. Indoor Unit (Air Handler in Attic): Unit services the East Side. Filter (20x25x5) was washed today. It is a washable type. Indoor coil condition is fair. Outdoor Unit (Heat Pump on Side of House): Outdoor coil condition is fair. Electrical Components (Tested and Working): Blower motor, heat strip kit, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, compressor start capacitor, and contactor. Electrical wiring is working properly. Components Inspected (Good Condition): Blower wheel, secondary drain pan, primary drain pan, electrical wires secured, and ductwork. Measurements: Return air temperature: 70.0 Degrees Fahrenheit. Supply air temperature: 121.8 Degrees Fahrenheit. Condensate Drain System: Cleared drain line and tested safety switch. Drain line is strapped. Other Actions: Restored power to the units. Tested operations of the thermostat. Today I arrived on s
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. Indoor Unit (Package Unit): Unit condition: Fair. Filter: Type: Antimicrobial, 10x16x1. Checked today. Indoor coil: Condition: Fair. Brush cleaned today. Outdoor Unit (Package Unit): Unit condition: Fair. Electrical Components: Tested and inspected: Blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring. All are working properly within manufacturer's specifications. System Components: Inspected: Blower wheel, primary drain pan, electrical wires secured, and ductwork. All are in good condition and working properly. Temperature Readings: Return air temperature: 67.0°F. Supply air temperature: 93.2°F. Condensate Drain System: Cleared drain line. Tested safety switch. Cleaned out primary pan. Drain line is strapped. Other: Checked batteries in the thermostat. Tested thermostat o
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. Indoor Unit (Package Unit): Verified the unit is a package unit. Checked the filtration for the whole home system. Observed the filter size is 16x20x1. Brush cleaned the indoor coil, which was in fair condition. Outdoor Unit (Package Unit): Verified the unit is a package unit, located on the side of the house. Observed the outdoor coil is in fair condition. Electrical Components (Tested and Working): Verified proper operation and amperage within manufacturer's specifications for: Blower Motor Heat Strip Kit Condenser Fan Motor Compressor Blower Run Capacitor Fan Run Capacitor Compressor Start Capacitor Compressor Run Capacitor Contactor Electrical Wiring System Components (Inspected and Working): Verified the following components are in good condition and working properly: Blower Wheel Primary Drain Pan Electrical Wires Secured Ductwork System Readings: Return air temperature: 75.0 Degrees Fahr