The tech that came out was very efficient and detailed with his work when he came out for our maintenance. He talked us through everything that he did and answered any questions presented. He even went the extra mile to install the filters we had at the home. Junior was on point and highly recommended to service us again in the future.
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In s. GA the last thing I need is a non working AC in our summers - therefore I have you check mine annually to make sure it is in tip top shape -and you do a good job. the service contract is so reassuring.
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Yes, excellent service!! Great team and very friendly and personable! Thank you!!
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Liked his greeting style; kept me informed with what he was about to do or any issues, or what he had found. Really think he represents Benson’s well. A Plus rating. Want him to keep coming back.
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Phillip was very professional; asked me questions about my system; good listening skills. Very happy with service today.
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Since I’ve used you for an annual check up for heat and cooling I’ve had no problems with heat or air
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11/03/2025- the warranty gas valve is in stock at Goodman supply. Please call and schedule a time for replacement with the customer. 11/04/2025- I arrived on site and replaced the faulty gas valve with warranty parts. After installation of the valve I tested the unit and verified that it started and ran properly. I also preformed a leak search and confirmed that there are no leaks. This unit is now heating and working properly at the time of installation.
10/31/2025- I arrived on site and found the gas valve was faulty, causing the furnace to attempt to ignite but fail due to this faulty gas valve. This unit is covered under a manufacture parts warranty and I have ordered the warranty gas valve. The customer has approved of the labor estimate for the replacement of the valve. Please contact the customer and schedule a timeframe for replacement of the gas valve. This unit will not heat until this valve has been replaced.
Today I arrived on site and performed a winter time maintenance on your HVAC equipment. **Indoor Unit (Air Handler in Attic):** * Observed the unit to be in fair condition. * Verified the pleated 16x30x5 filter is appropriately sized and checked its condition. * Confirmed the indoor coil is clean and in fair condition. * Inspected the blower wheel, secondary drain pan, primary drain pan, electrical wires, and ductwork, finding them in good working order. **Outdoor Unit (Heat Pump on Side of House):** * Determined the outdoor coil is clean and in good condition. * Tested and inspected the blower motor, heat strip kit, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, electrical wiring, and electric heat strip kit safeties, confirming they are operating within manufacturer specifications. **System Performance:** * Measured a return air temperature of 74.0°F and a supply air temperature of 96.7°F. * Cleared the condensate drain
Today I arrived on site and performed a summer tune-up. The system is currently working properly. **Indoor Unit (Package Unit):** * Observed the indoor coil to be in fair condition. * Noted the filter size as 8x30. * Checked the pleated 1" filter; the customer has spare filters and will replace them. **Outdoor Unit:** * Observed the outdoor coil to be in fair condition. * Verified the drain line is strapped. **Electrical Components:** * Tested and inspected the blower motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, compressor start capacitor, contactor, and electrical wiring; all are working properly within manufacturer's specifications. **System Components:** * Inspected the blower wheel, secondary drain pan, primary drain pan, and electrical wires; all are in good condition and working properly. **Measurements:** * Measured the return air temperature at 69.0°F and the supply air temperature at 108.0°
10/23/2025- I arrived on site to preform the winter maintenance for both the main house and the shed. All equipment was found to be in spec with no issues at this time. Both units electrical components were all within spec and all drain lines have been cleaned and cleared. Both units are clean and functioning properly at the time of service.
10/23/2025- I arrived on site to find a faulty safety switch and a minor condensate clog. I have replaced the faulty safety switch and cleared all condensate lines at this location. All units are working properly in both heat and cool modes as well as being in spec electrically. All filters have been either cleaned or replaced. All equipment is functioning properly at the time of service.
Today I arrived on site and performed a summer tune-up. Here's a summary of the work completed: **System Assessment:** * Equipment condition is fair overall. * Indoor unit is located in the attic. * Outdoor unit is located on the side of the house. * Serviced units on the East and West sides. **Component Inspections & Testing:** * Checked the pleated 1" filter (20x20). * Indoor and outdoor coils are in fair condition. * Tested and inspected the following electrical components, all operating within manufacturer's specifications: * Blower Motor * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Compressor Start Capacitor * Electrical Wiring * Contactor * Inspected the following components, all in good working order: * Blower Wheel * Secondary Drain Pan * Primary Drain Pan * Electrical Wires Secured **Measurements & Adjustments:** *
Today I arrived on site and performed a summer tune-up. Here's a summary of the work completed: **Filtration:** * Replaced the pleated 1" filter with a spare 20x25 filter provided by the customer. * Checked the filter. **Coils:** * Observed the indoor coil to be in fair condition. * Observed the outdoor coil to be in fair condition. **Electrical Components (Tested and Working):** * Verified proper operation of the blower motor, condenser fan motor, and compressor. * Verified proper operation of the blower run capacitor, compressor run capacitor, and fan run capacitor. * Verified proper operation of the compressor start capacitor and contactor. * Verified the electrical wiring was working properly. **Components (Inspected and Working):** * Confirmed the blower wheel, secondary drain pan, and primary drain pan are in good condition. * Ensured electrical wires are secured. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary an
Today I arrived on site and performed the following maintenance: **Unit Assessment:** * Observed the mini split indoor unit is located in the attic, servicing the whole home and office area. * Noted the overall equipment condition as fair. * Observed the outdoor unit is located on the side of the house. **Filtration:** * Checked the pleated 1" filter (14x20). * Noted the customer will provide their own replacement filters. **Coil Condition:** * Observed the indoor coil condition as fair. * Observed the outdoor coil condition as fair. **Electrical Components:** * Verified the proper functioning of the blower motor, heat strip kit, inducer draft motor, condenser fan motor, compressor, blower run capacitor, compressor run capacitor, compressor start capacitor, fan run capacitor, contactor, electric heat strip kit safety's, and electrical wiring. **Component Inspection:** * Confirmed the good condition and proper functioning of the blower wheel, secondary drain
Today I arrived on site and performed a summer tune-up, ensuring the system is currently working properly. **Indoor Unit (Attic):** * Observed the indoor unit in fair condition. * Noted the filter size as 20x30. * Observed the indoor coil in fair condition. * Checked the pleated 1" filter; customer will replace it with their spares. **Outdoor Unit (Side of House):** * Observed the outdoor unit in fair condition. * Tested and inspected the following electrical components, all operating within manufacturer's specifications: * Blower Motor * Condenser Fan Motor * Compressor * Blower Run Capacitor * Compressor Run Capacitor * Fan Run Capacitor * Compressor Start Capacitor * Contactor * Electrical Wiring * Inspected the following components, all in good working order: * Blower Wheel * Secondary Drain Pan * Primary Drain Pan * Electrical Wires Secured **System Performance:** * Return air tempe
Today I arrived on site and completed the following maintenance: **Indoor Unit (Attic Air Handler):** * Verified the unit is in good condition. * Replaced the pleated 1" filter (14x20x1) using the customer's spare filters. * Confirmed the indoor coil is clean and in good condition. **Outdoor Unit (Back Yard Heat Pump):** * Verified the unit is in good condition. * Confirmed the outdoor coil is in good condition. **Electrical Components:** * Tested and confirmed the blower motor, compressor, blower run capacitor, compressor run capacitor, fan run capacitor, contactor, defrost control board, and electrical wiring are operating within manufacturer specifications. **System Components:** * Inspected and confirmed the blower wheel, heat exchanger, secondary drain pan, primary drain pan, electrical wires, and ductwork are in good condition and working properly. **Condensate Drain System:** * Cleared the drain line. * Cleaned out the primary and secondary drain pans
07/10/2025- I arrived on site for the follow up visit and found the thermostat suck in 5 minute delay. I started by checking the thermostat wires and found all to be securely attached. I then started checking the outdoor low voltage wires and the unit came on while I was examining the outdoor electrical section. I tested the unit startup multiple times in various ways and the unit started properly each time. My assumption is the thermostat was having an internal issue keeping itself in delay, however I cannot diagnose an issue when the unit is functioning properly. I have informed the customer to call us if the issue repeats itself. However if the issue repeats I would have whichever technician that comes back here to bringing a thermostat with them since that is most likely the issue. The unit is cooling properly at the time of this follow up visit.
Today I arrived on site and performed a summer tune-up on the system. Here's a summary of the work completed: **Indoor Unit (Air Handler in Closet):** * Replaced the pleated 1" filter (25x25x1). * Confirmed the indoor coil is clean and in good condition. **Outdoor Unit (Heat Pump in Back Yard):** * Cleaned the outdoor coil, which is now in good condition. * Verified proper operation of the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring. * Confirmed the blower wheel, secured electrical wires, primary drain pan, and secondary drain pan are in good working order. **System Performance:** * Cleared the condensate drain line and cleaned out the primary pan. * Measured a return air temperature of 75.0°F and a supply air temperature of 53.0°F. * Restored power to the units. **Recommendation:** * Recommend installing a UV light. Today I arrived on site and performed a summer tune-up on your
Today I arrived on site and performed a summer tune-up on your system. Here's a summary of the work completed: **Indoor Unit (Air Handler in Attic):** * Checked the pleated 1" filter (20x20x1) and noted its condition. * Observed the indoor coil is in fair condition. * Confirmed the blower wheel and electrical wires are secured and in good condition. * Cleared the condensate drain line and cleaned out the primary pan. * Measured a return air temperature of 75.0°F and a supply air temperature of 55.0°F. **Outdoor Unit (Heat Pump on Side of Building):** * Verified the outdoor coil is clean and in fair condition. * Tested and inspected the blower motor, condenser fan motor, compressor, compressor run capacitor, fan run capacitor, contactor, and electrical wiring; all are working properly within manufacturer's specifications. **Overall System:** * Overall equipment condition is fair. * Recommend installing a UV light. * System is currently working properly. Today
Diagnostic; Water Stains on the ceiling in the bathroom. I Was not Abel to get to the other side of the Air Handler in the attic to gain access to the bathroom area. Mrs. Suzanne called Rick and he is going to come out and make a access into the attic next to the wall that separates the bathroom and the walk in closet.