1400 Miller Parkway
McHenry, IL 60050
866-369-3057

Our Top Cities


Local Reviews
for arlington heights, il

Rated 4.9 out of 5 stars based on 59 customer reviews

Fast Service

We have used Black Diamond several times in the past for plumbing problems. Most were good. The guy that came out this time was excellent - covered the carpet with tarps so they did not get dirty!! Will ask for him every time!!

  • Overall Experience
  • Quality
  • Price
  • Convenience

Great Service, very thorough!

Black Diamond is a quality firm. Professional in every aspect. Service Rep Nick Christensen is outstanding. VERY thorough and knowledgeable, does a great job. Courteous and respectful.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Great Service, A Little Surprised By the Pricing

I agreed to have an electricial service panel replaced by Black Diamond and agreed to the pricing. My mistake was not asking for an itemized quote. Didn't realize I was being charged $195 per installation of three smoke detectors. These were replacement units so it didn't require running electricity to the alarms. I also asked for a "Ring" doorbell to be installed and was charged $195 for that installation (Ring will send someone to your home for $50 to perform the installation.) Had I known the cost for these four items, I would have made other arrangements. Since the electrician was already at my home replacing a service panel for thousands of dollars, I guess to my mind there could have been some economy of scale. Don't get me wrong, didn't expect the additional services would be performed at no charge, but I could have purchased the three smoke/carbon monoxide detectors for around $35 each and had my handyman install them for probably $100 for all three. A cost to me of around $200 instead of almost $600. Word to the wise. Get an itemized quote.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Great...As Always

Keith From Black Diamond came out to service our air conditioner. He was able to successfully identify the problem, fix it with parts in his truck, and was very courteous. We have been using black diamond for the last seven years for all of our plumbing, HVAC, and electrical needs. They always go above and beyond the call, and always prompt and responsive. It is fixed once and only once.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Filter change

You guys did an excellent job thank you so so much !!

  • Overall Experience
  • Quality
  • Price
  • Convenience

Great Service

Jesus was very courteous and fixed our kitchen plumbing problem with ease. He also noticed that our pump was not grounded properly, and secured an electrician to come fix the problem. Black Diamond was recommended to us by our daughter, and we would recommend them to others as well.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Friendly and Efficient

  • Overall Experience
  • Quality
  • Price
  • Convenience

Wonderful service

Holiday weekend and lots of water in my basement - called Black Diamond who originally said someone would be out between 12pm and 2pm but she quickly called back and said the plumber would be here within the hour. Nick arrived right as promised and assessed the situation, then quoted me a price and started working. Even though the job did not go quite as easily as hoped for, he kept patient and persevered. A remedy was reached and he left after a very long and tedious day. He is extremely polite and very pleasant answering my myriad of questions all day. I was very pleased that he took the time to explain the problems he encountered and offer alternate solutions.

  • Overall Experience
  • Quality
  • Price
  • Convenience

The Best Service encounter I have ever had !!!!!!!!!!!

The conundrum here is that having your sewer back up into you home is an awful experience. But I find that this encounter with Black Diamond was a great encounter !! I have never met men with such a high standard of professional integrity in any service episode in the past. I would recommend Black Diamond and specifically that crew to anyone, any time for any plumbing needs. Black Diamond is very fortunate to have these men representing them in the field.

  • Overall Experience
  • Quality
  • Price
  • Convenience

Light

  • Overall Experience
  • Quality
  • Price
  • Convenience

Job Locations
for arlington heights, il

Luis E.

Luis E. Job Checkin

Pump leaking


Gerad A.

Gerad A. Job Checkin

100 amp electrical service


Kyle P.

Kyle P. Job Checkin

Dryer vent


Dave K.

Dave K. Job Checkin

Installing toilet and sink


Dave K.

Dave K. Job Checkin

Clogged sewer


Luis E.

Luis E. Job Checkin

Garbage disposal removal , shut off valves replaced


Luis E.

Luis E. Job Checkin

Hydro-jetting


Luis E.

Luis E. Job Checkin

Clogged toilets


Ryan M.

Ryan M. Job Checkin

Excavation for a sewer repair


Dave K.

Dave K. Job Checkin

Brown water


Ryan M.

Ryan M. Job Checkin

Excavation for a sewer repair


Jack L.

Jack L. Job Checkin

Plumbing issues


Luis E.

Luis E. Job Checkin

Clogged drain


Raudel S.

Raudel S. Job Checkin

Toilet in kids area not flushing properly


Jack L.

Jack L. Job Checkin

Drain issues